Jimmy John's — Restaurant in Normal

Monday September 25th I went into JJ to get a quick lunch between service calls. When giving my order the young man continued to mumble his questions and I had to ask him to repeat himself multiple times. I ordered a hunter club easy mayo, chips and a large soda. there were 8 employees and only 2 making sandwiches. Clearly the guy making sandwiches was struggling. Orders were backing up. The other employees were completely disinterested in the situation that I can only explain as CHAOS. When I finally got my sandwich it was wrong completely not made to any formula and there was no mayo on it at all. I confronted the tallest and presumably older guy there where he proceeded to call me a "Karen". So I sat that piece of garbage they served me down on the counter and walked out. Other people had ordered by the app before me and were still waiting for their food. One employee was just sitting on his phone. The store was fully staffed but they treated their customers with complete disdain and as a nuisance. Also just an observation but if the gentleman that handles the money wearing gloves walks over to wrap sandwiches without switching gloves what is the point of the gloves? This location is a complete joke and the immature entitled attitude of some of the employees is really insulting. UPDATE.... Without accepting any coupon as offered I have tried this restaurant two more times last month. COMPLETE 180 Degree turn around from my last experience. NEW STAFF and very friendly. I was in and out quickly, the product was excellent and the food was great. Thank you for responding ( again I wasn't looking for any coupon or something free ) and for turning the direction of the store around. I very much like your product and I will...

there is something about the work ethics/culture in the afternoon/evening shifts- i try to say it as positively as i can. one in-location visit went terrible because the person making sandwiches decided to make all sandwiches for ALL drive through orders AND make sandwiches for 3 customers who arrived after us while we were waiting. there's something about our look that says we're not mainstream and we certainly took it personally that the person just did not want to serve us. forgotten, done; now i had a catering order for my class that unfortunately was routed to this location; i call in the morning, the person assures me that they know the location of my class (ISU bldg), order was for 5, the delivery person called at 5:07; i left class to call back & he was just taking his time to tell me 'where is ...' and 'where do i park?' as if it's my responsibility to guide him. I care about people and I certainly do not want to be harsh, but there is a limit to one's patience. we have eaten at so many JJ locations in town and outside, this is the one I WILL not visit again. I will call the corporate to make sure my next catering orders will not be routed to their location. i've been doing this for the past 7 years, and this is the first time having what i thought a bad experience. I wish them good luck and I hope the leader in charge will spend a little more time on training. i also wish all the staff well, I know life is hard and I hope this note will help them advance quality of...

On Saturday Sept 23rd at about 10:30 pm I had went through the drive thru. Must have waited about 5 minutes for me to give them my order, which I had to repeat twice, and then had to remind them when I got to the window. The guy had told me my total and I said that I was a rewards member. He asked me 3 times what my phone number was, usually when they put my phone number in they say my name to make sure that they have the right account. He didnt do that. I just looked it up to make sure on my app. He didn't put my number in for my rewards. I don't know how hard this process is. So I paid him for my order, he gave me my change and told me to have a good day. I said I need my food. He said "oh its coming up." I watched him go to the counter and start rolling sandwiches. I waited for another 5 minutes or so, maybe longer, because when I pulled out of the drive thru it was 10:51 pm. I work at 11. I had to pound on the window to get someone's attention and finally when they came over I had asked if my food was right there meaning it had been sitting there the whole time. So the guy looked at the reciept and told me my total I said I had already paid. He said oh yeah and then proceeds to get my stuff in a bag. My drink was wrong, my sandwich was just OK and my cookie was stale. Don't get me wrong....I love JJ however, lately they don't seem like they have their act together. This was the worst service that I have ever...