Theo's Microcreamery — Restaurant in Normal

Went on Mother’s Day. Was busy so I tried to be understanding. Really wanted to try the smoothies, but when I asked the girl that took my order what her favorite smoothie was, she said the one with I think peaches in it, it was the last one in the menu, and than she told me it was “alright”.. so bc I was being rushed, I hurried and ordered the turtle Sunday instead, it was under Shakes. It said “vanilla ice cream, chocolate and Carmel sauce with roasted pecans.” I don’t know I just assumed it was gonna be like chocolate and Carmel drizzle than topped with pecans, but no the pecans were grinded up in the shake. It was awful, just awful. Also, the girls behind the counter were handing out mother day flowers I thought that was so sweet. But, Ofcourse, I was the only one in the whole restaurant who wasn’t handed a flower. I usually would had not felt a way, but than even a customer said “why are they not offering u a flower?” I said I have no idea. I felt targeted, and out of place. Maybe it was the way I was dressed? My tattoos? Than I thought maybe only ppl who tipped got a flower so I asked my husband did he tip he said Ofcourse. Anyways, 24$ on two shakes, 1 which was disgusting and the other was ok, and a kind of hurt feeling that I felt out of place. I understand the flowers were not obligated, but I guess bc I was the only one who wasn’t offered and even other ppl noticed, made me feel embarrassed and less than, in a odd way. We reached out to management about our experience but was simply told sorry and was not offered a refund or to come back and try something else, on them. Management honestly didn’t seem like they wanted our business again which is unfortunate considering we always r looking for new places to get sweets. So on my experience on a beautiful day like Mother’s Day I’d say this place is a 3 out of 10. Maybe they have better stuff? But I’m not wanting to waste more money, when the first experience was terrible. And we did not feel welcomed back...

🍦🍦🍦 Theo’s Microcreamery is an absolute gem in the heart of Normal, IL! Owned by a small, passionate family, this charming ice cream shop goes above and beyond to serve the community—not just with incredible frozen treats, but with genuine hospitality and heart.

What sets Theo’s apart is their commitment to inclusion and variety. They offer fantastic dairy-free and vegan options that are just as rich and flavorful as their classic selections, making it a perfect stop for anyone with dietary restrictions or preferences. Their flavors are creative, delicious, and always leave you wanting to try something new—each scoop is clearly crafted with care.

We also love that Theo’s has a great rewards program—it makes returning again and again feel even sweeter. Their hours are ideal for those late-night cravings, and it’s always such a treat to swing by after dinner or an evening stroll.

Customer service is consistently top-notch. The staff is friendly, patient, and clearly takes pride in what they do. Theo’s is a welcoming, family-friendly spot, and its location couldn’t be better—surrounded by local shops and eateries, it's a fantastic part of a fun day out in town.

Whether you're a local or just passing through, Theo’s Microcreamery is a must-visit. Supporting them means supporting a small family business that genuinely gives back to the community. We’re so grateful to have...

The measure of an ice cream shop is its ice cream, sure, and Theo’s is fine enough. But the measure of a community business goes beyond what’s in the cone.

This was certainly reflected in a recent experience our family had when one of my teenagers was hired by Theo’s. After three short training shifts (unpaid for tips) and just one official shift, my teenager was removed from the schedule for being “too talkative” and was let go. I visited her that day (and bought $60 worth of ice cream) and she was engaged, focused, and doing the work the entire time. While I think we all agree that kids need to learn the business world, I’d like to think we can all also agree that it takes more than 16 hours to do so.

The measure of a community business is how it treats its employees, especially the youngest ones who are still learning to believe in themselves. In this case, Theo’s showed they lack the leadership and infrastructure to support that kind of growth, even in a low stakes environment like ice cream.

As we all consider where we spend our hard earned money, and send our kids to contribute their strengths, this feels like something our community...