Order-at-the-counter chain serving lots of specialty pies & other Italian basics.
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Accidentally ordered from this location when we meant to order from a different pizza factory. We told them the address, and there was no issue. They did NOT tell us they could not deliver to our location. We had to call them back to let them know it was the wrong location.... because the driver called stating they could not find our address. Whoever spoke on the phone was rude, degrading and unprofessional and just handed the phone to someone else. Spoke to the manager who was also rude and unprofessional saying he would not give a refund and hung up on us!! We had to keep calling back! Avoid this place if you are looking for a respectful establishment to get your food. These people have no idea how to run a business based off customer...
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Not a review on the food or staff but I just got off the phone with them after they told me they don’t deliver to my address. They told me to try another place by the same owner. That place is further away from my house than they are and reviews weren’t as good so I called back and said “hey so I just checked and that place is actually further away” .. someone else got on the phone and asked my address again. They stated again that they couldn’t deliver here. My house isn’t even 2 miles from them. It’s literally a 5 Minute drive. Not bashing the place or anything. The pizza looks really good in the photos. Curious, is there some sort of reasoning that I’m missing? Im assuming they deliver to places well over 2 miles...
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The food there is very good… The manager is not pleasant. There was an error with my food. I called to see if they would correct it. They would not. I asked for my money back for that specific meal. He said he couldn’t do it. Previous owner or manager would’ve done it.
They also said they would donate to a charity I volunteer for. Every time I asked, they said next time. I can’t trust what they have to say. They seem cheap compared to their competitors in town who gratefully donated and treat their costumers better.
You lost my family...
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