Pour House Bar & Grill — Restaurant in North Bend

I was working on plans for a last minute gathering of 50 people, and came here to talk with the manager. She was extremely accommodating and helpful. She went out of her way to help us plan a menu, and offered an amazing meal at an even more amazing price. I had 2 friends with me, and we all tried some snacks and drink while there to check it out before we committed - the appetizers and drinks we ordered were all great and the staff had excellent customer service skills. I was 100 percent happy so I left a deposit that day for our gathering, which was only 1 week away. Unfortunately I had to cancel, as we found out that a couple of people in our party are under 21 and would not be allowed into the establishment as it is 21 and older only. The manager refunded my entire deposit due, even though $100 was unrefundable according to the agreement, because I contacted her to cancel before she had ordered/bought anything specifically for our party. Thank you Pour House Bar and Grill for working with us, the good food, and the welcoming customer service. I would recommend this as an option when planning your next gathering - they have a covered, outdoor space to use...

When you’re tired and excited for a good meal after a hike at Mt. Rainier, and get treated poorly by the waitress, you get one star. Clearly, we were coming in from hiking, saw that this place was open, and sat down politely. The waitress walks over without a smile and says you can’t be here if I don’t see ID’s.’ Our daughter is just under 21, and most taverns and pubs we have been to have a dining area that allows families, and a bar area that is adults only. She treated us like it was obvious that the whole restaurant is over 21 and ‘I can’t serve you without an ID.’ We understand if you have a policy, but how about trying some courtesy? Learn some customer service skills and try ‘Sorry, we are 21 and up for the whole restaurant, but I can suggest X restaurant that is open and serves families.’ She did not offer a suggestion and had a sourpuss look on her face during the whole encounter. Awful. Would not suggest this place. It is small, dull, and...

We were on our way to Leavenworth from Spanaway and decided to get some lunch before going through the pass. This place has 4 stars, but it is not impressive at all. The waitress was nice, but it took her a while to come over to us. We got the mozzarella sticks which could've been fried longer and then, the marinara sauce looked like it had been reused. As in it looked like there were burnt bits in it. My partner ordered the Burger of the Day which was chef's choice and they brought him out Moco Loco.... Yes, you read that correctly. Not only was it not a burger but it was cold. The rice was cold and the gravy was cold.... We told the waitress and instead of taking it back or offering a new one, all she did was bring hot gravy... So, we asked to have it removed from the check and she seemed surprised lol. I got the rodeo burger and it was okay. Nothing too special. If ya'll are passing through North Bend, make sure to skip...