Chick-fil-A — Restaurant in North Bethesda

I visit this particular Chick fl a almost every morning for father as he enjoys the chick fl a breakfast sandwich and their fresh bottle of orange juice. Normally, almost every morning I go through the drive through. However, this morning I decided to go in since me and my father had a late morning and I arrived at Chick fl a at 10:20am. I entered the store & only two registers were open which is fine. It’s about two people in front of me. Once I arrive to the counter the gentleman notify me that the gentleman before me ordered the last breakfast meal. I politely asked if they could accommodate me with a simple chicken sandwich since I did get in line before 10:25 am. He said no, I proceeded to ask for the manager (Tiffany). He walked up to his manager (Tiffany) that was assisting with the driver thru area. As soon as he opened his mouth, the manager (Tiffany) waved her hands in his face very aggressively and told him “IM NOT TALKING TO NOBODY IM NOT TALKING TO NOBODY!” I could feel the gentleman energy as she did that to him as if it made him feel he was annoying her while she was working. Next, I asked a young lady at the next register since the manager (Tiffany) would not come and speak to me, for corporate phone number. That young lady went up to the manager (Tiffany) was told by the manager (Tiffany) to tell me “Tell her I’m the owner.” At this point, I am very displeased and unhappy with my visit not because I couldn’t talk to a manager (Tiffany) for a simple accommodation. I would have greatly appreciated. However, I am extremely displeased and unhappy with what I witnessed with management (Tiffany) being so “overwhelmed” at work to the point she is no longer professional and result to her being extremely unkind to the employees that work under her. I had to witness two employees that work under the manager (Tiffany) be talked to very aggressively and totally disregarded due to her being so overwhelmed. Please don’t get me wrong I understand the job gets very busy. However, in a manager (Tiffany) position I believe it is extremely important and necessary to remain professional and polite to your customers and especially to your employees who come into work to be apart of a team. I feel they should feel comfortable with asking their manager (Tiffany) a question at any time without feeling like a burden or a bother. Lastly, it puts a great big smile on my fathers face every other morning when I bring him his chicken biscuit and orange juice. I feel I got in line before 10:25am & if I was going to be told no, it could have been in a more appropriate, polite and professional manner. After all, this is Chick Fl A we are talking about. America loves Chick Fl A and it’s known for the most polite and professional fast food restaurant ever with their saying “My pleasure” anytime a customer says “Thank You.” My experience today created a great level of discomfort and frustration as I have never had to deal with this issue at ANY Chick Fl A I ever visited. When I say this issue, I am not focusing on the accommodation, it was all about how things went about. I hope this is looked into as Chick Fl A should continue to be known for the most polite and professional fast food restaurant America knows. Lastly, I ended up not purchasing anything from that location...

I don't normally leave reviews like this, but I feel it was warenting here. Without the shadow of a doubt, this was the worst Chick-fil-A I've ever been too. Still better than most other fast food chains, and I might consider going back one day just to see if this same establishment would be capable of providing poor service on par with what I experienced here tonight. First I kindly place an order to share between my SO and myself. The order was a wrap with lime dressing and a watererd down lemonade, and a combo sandwich with water. Firstly the individual who took my order didn't water down the lemonade. An honest mistake and if that was the only thing the whole night would have been fine. Well, about 15 minutes later I asked a young man to figure out why my order was taking so long to process, he informed me that the wrap had to be made fresh and that I would receive my goods shortly. I was in a rush and told the young man that. He said it should only be a minute longer. Well, about 10 minutes after that, a lady walks out and calls my name "Ryan" and hands the bad to a stranger who evedently does not share the same name as me. So I approached the individual and told them that my name is in fact "Ryan" and that those goods are mine. So I rush out to the car and we speed out of that parking lot to get to our destination. On our way there we open the bag to discover that there was no dressing for my wrap and that they for the wrong sandwich.

So that's what happened, a simple order screwed up in every imaginable way and literally took 30 minutes to process. The staff wasn't necessarily rude, just...

I could be biased since I support LGBT rights, but I still don't like this place. This is the only Chick-fil-A I've ever been to and I've been here three separate times.

The first time, I went because I had gone to a Wizards game the day before and everyone got free Chick-fil-A because the opposing team missed two consecutive free throws. When we walked in, the first thing I noticed was how long the line was. At 12pm on a weekday, the line snaked around the room. I eventually got my food, ate it, and didn't think too much of it. I was very surprised by how expensive some of the menu items were (although I only paid for fries and a drink since I got my sandwiches free). The sandwiches, which were really just two buns and a piece of chicken with pickles, were $3+ each. It was decent, but far from spectacular.

The second time I went, I came with my coworkers who were raving about some new coffee shake. I don't drink coffee, but a milkshake sounded good. I ordered my milkshake and proceeded to wait. My coworkers all got their orders within minutes, while I didn't. I wait a few more minutes and then ask about it. The staff tell me it's coming. So I wait another few minutes, and ask again. Then they rush to get me my shake. I really can't believe they made me wait more than 15 minutes for a shake.

The third time I went, I got more free sandwiches because of Wizards tickets. Again, I was not impressed by them and I'm still bamboozled by the price tag on...