Texas Roadhouse — Restaurant in North Londonderry Township

Today was our anniversary and I had gotten my husband a gift card for Texas Roadhouse. So we were excited to go to our “favorite” Texas Roadhouse in the area. Our waitress was so sweet and we really liked her. However, the manager is a whole different story! When the waitress swiped our gift card, we noticed that the $25 gift card didn’t come off our bill. We told her about it and she got the manager. I had the receipt from the store I had just bought the gift card from and the activation receipt. She said she cannot honor the gift card because there wasn’t any money on it and how could she know that we weren’t just lying to her! She said how would she know whether or not we already purchased food from Texas Roadhouse in the last two hours since I bought the gift card. 🤔 She said to go back to the store and work it out with the store and she refused to honor it. So we left and then realized we forgot our receipt to show the store where we bought the gift card. My husband went back in the restaurant to get the receipt which the waitress had already thrown away. Asked manager for the receipt from the system. She said we never paid for our meal 😵‍💫. Husband went out to car to get debit card to pay although he had already signed once for it. Manager said it didn’t go through. Paid again. Headed home and I looked at our banking info and realized they charged us twice. So we paid over $80 for a meal that should have cost us less than $20 with the gift card. Went back to Texas Roadhouse to show the manager the double charges. She said she couldn’t do anything about it and told us to call customer service. Unbelievable. First we are accused of trying to double up on the gift card which I hadn’t ever thought of doing…didn’t even know you could. Then we are double charged and sent on our merry way. Had to call two other numbers to get someone to help us. When we finally got the customer service, she looked up the gift card and it did indeed go through. As well as the 2 charges on our bank card. She did fix it for us and was very kind. Didn’t understand why the manager couldn’t help up out at the restaurant. So sad. This was supposed to be our 31st anniversary celebration. Also so sad because we remember a time when this particular Texas Roadhouse was run so well. We loved it there. We won’t be going...

My mom, daughter, and grandchildren went here for dinner on 1/28/2025. We have been coming here since the business opened. We’ve never had problems and the service was always great! Today, sadly, was the worst service ever received. My daughter was changing my grandson in the bathroom, and he was sore, so it took longer than normal. Their baby changing table isn't private and he was crying. There were several people in and out of the bathroom, including employees. Then, this one employee came and opened the bathroom door but didn't come in. She just stood there for quite a bit of time holding the door open for the entire restaurant to see my grandson naked, getting changed. When my daughter politely asked if there was a problem she stated that there was a baby crying, still holding the door open with her foot, staring. The one manager was in the bathroom stall while this was transpiring. My daughter then asked her to leave her and her child alone. My daughter asked to speak to the manager. When my daughter spoke to the manager, she bent down and whispered "Well, she is special needs and loves kids." I'm sorry, but that is no excuse. My mom worked in special needs homes for over 30 years as well as myself for 10 years, so I know that is no excuse. When my mom suggested a work trainer to help teach her what is appropriate and not appropriate for that work environment, the manager laughed in her face and walked away. I'm sorry but this is unacceptable behavior and needs to be addressed. Yes, words were exchanged and things were said that should not have been said but that still does not excuse the inappropriate, almost...

Yesterday, my family and I visited the Texas Roadhouse in Palmyra to celebrate a friend’s birthday. We were a group of approximately 14 people, and from the moment we arrived, the attitude of the staff was noticeably negative. No one seemed willing to accommodate our party simply because we were a large group.

When we were finally seated, the server approached us in a cold and unwelcoming manner. She did not greet us, offer a smile, or attempt to make us feel comfortable. Her demeanor was hostile and unprofessional from the start, which set a very unpleasant tone for what was supposed to be a joyful celebration.

Unfortunately, things only got worse. There were multiple mistakes with our drink and food orders—some beverages were incorrect, and several meals were either wrong or poorly prepared. To make matters worse, we found hair in the food, which was absolutely unacceptable and unhygienic.

The most upsetting part of the evening was when the birthday guest was denied a drink and falsely accused of being intoxicated—without any basis and before even having a single sip of the beverage he had requested. This treatment was not only humiliating but also deeply offensive.

The overall experience was so unpleasant that it ruined what should have been a special day for our friend and our entire group. The way we were treated felt discriminatory and targeted, as if we were unwelcome simply because of who we are.

I do not recommend this location to anyone. It was, without question, one of the worst dining experiences I have ever had, and it left us feeling disrespected and deeply...