Dunkin' — Restaurant in North Miami Beach

If I could give a “0” I would. On December 25, 2024, I went through a drive-thru to order a cinnamon bagel with strawberry cream cheese for my daughter. When I placed my order, I specifically requested that the cream cheese be spread on the bagel. However, when I received my order, I noticed the bagel was wrapped in clear plastic, and the cream cheese was packaged separately on the side.

Confused, I asked the employee why the cream cheese wasn’t spread on the bagel as I had requested. The same person who had taken my order responded, saying, “We put a knife and the cream cheese in the bag.” I explained that this was not what I asked for when I placed my order. He repeated the same response, insisting that the knife and cream cheese were included in the bag.

I didn’t have time to continue the conversation because I was in the process of dropping my son off somewhere. When I got home, I gave the bag to my daughter. She unwrapped the bagel and spread the cream cheese on it herself. As she began eating, I noticed she seemed to be struggling. When I asked what was wrong, she said the bagel was hard.

At that point, I became upset. If the employee had simply followed my request instead of arguing with me, my daughter could have enjoyed her bagel without any issues. Frustrated, I returned to the same Dunkin’ location to address the situation.

When I arrived, I spoke to the same employee, though I didn’t realize it was him at first. I began explaining the issue, but he interrupted me and asked what time I had ordered earlier. After I told him the time, he said, “Oh, you’re the one who wanted the spread on the bagel.” That’s when I recognized him as the same rude person from before.

He then went on to explain that if I didn’t eat the bagel immediately after getting it from the drive-thru, it would become hard. Seriously? I’ve ordered bagels many times before, and I’ve never heard anything so ridiculous.

I started to explain that I had been on the other side of town when I picked up the order, but I caught myself and asked why he was arguing with me again. I requested to speak with a manager, but he claimed there wasn’t one on site. I mentioned that other Dunkin’ locations had no problem spreading cream cheese on bagels, but he insisted it was against company policy.

At this point, I asked him again why he felt the need to argue with me for a second time. Finally, he told me to drive around to the window. He begrudgingly prepared a new bagel, but he rudely shoved it out of the drive-thru window without a word.

This experience left me incredibly disappointed. At the end of the day, if someone doesn’t want to work, they should quit. There’s no reason to ruin someone else’s day with a bad attitude and poor...

Just left this store and I had to look at the reviews from this store and I totally agree how rude some of the staff is. First of all I placed an order for a pumpkin latte, light ice. Kind of Hispanic looking. Nice friendly. She was helpful but here comes this one that don't t even know whats going on and start saying , oh you can only use one coupon which I did. I told her I know, I've been coming here every day. You can't use two coupons at the same time. So we continue, I said light ice and apparently she wasn't sure how it should be made and I told her , just make it the way you usually make it with light ice. No extra, the other one comes back , oh she will have to pay extra for more expresso , I said I'm not paying extra, just make it the way you usually make it. And the same one that needs to mind her own business, kept saying, oh your gonna get in trouble, if she has a problem she needs to call customer service, I was then fed up. I said I never have a problem which usually the guys are helpful and no back and forth arguing but that particular female, oh no. But this is how I was arguing back and forth. Customer service with this new Dunkin' Donuts is horrible. Ok, the Hispanic girl still try to make it to my satisfaction even though I told her that I don't need any extra added to the pumpkin latte, guess just to make me happy but by then I was already annoyed by this girl btw she was doing the drive thru, that kept interrupting. So I walked out and I said thank you anyway, I here the girl that helped me telling me that I don't had to make the last comment 😳. I guess I should not be thanking them, as far that I know that was my last comment unless she heard wrong but I don't worry about that, it's just that Dunkin Donuts need to teach some of them a EMERGENCY customer service class, because not all of them are acting RUDE like this except the one that kept interrupting and kept assuming the wrong...

This is coming from a lifelong devoted Dunkin’ Donuts fan. I have been to practically every Dunkin’ Donuts in South Florida over the last 25 years of my being here. This is a new Dunkin’ Donuts that they just opened over in North Miami Beach and I was in the area so I figured that I would just grab a coffee and continue with my day. I pull up to the drive-through there was no greeting. There was no nothing. What do you want??? Excuse me my response was ??? how can I help you?? I placed my order for a large coffee and then I inquired about donuts we don’t have that we don’t have that. with no recommendations of any other donuts that are available we don’t have that your order total is and that was it when I tell you just rude for no reason if you don’t wanna work there then don’t they’re 1000 other places that you can work. Your job is to provide service and I felt that you did not provide that service. I just left the store not even five minutes ago. It was propel to leave this raining because I have never been so rushed and nobody was in line and nobody was in the store. Dunkin’ Donuts you might want to check your training for management because she look like she might’ve...