Fenway Grille — Restaurant in North Myrtle Beach

It pains me to leave this review, as Fenway at its old location was one of my absolute favorite places to eat when we came to the beach. Specifically, the hoop burger was always my favorite. I have to say I’m majorly disappointed after our latest visit at the newer location during our beach trip the week of October 14th this year. I’ll keep it simple. $38 after tax and tip for one Hoop burger with onion rings and a coke for myself. A plain hotdog with ketchup and fries for my son. No drink. It doesn’t add up to the already very high listed menu prices, so I must have been hit with that mysterious “inflation fee” mentioned on the sign.

If the food wasn’t also a letdown, I still wouldn’t be leaving this negative review. It’s the beach, I’m not shocked by very high prices. My Hoop burger did not have Hoop cheese. It was a basic, super thin slice of yellow cheese. I’ve had the Hoop burger enough times to know that wasn’t it. Maybe cheddar, but not much flavor whatever it was.

My son, after eating a couple bites of his expensive plain hot dog, said “daddy, my hot dog doesn’t taste good.” I almost dismissed it but decided to take a bite. The boy likes hotdogs and he isn’t picky about the quality. I nearly spit it out. I’m not saying for sure it was spoiled, but something was wrong with that hot dog. Very little flavor, but what flavor there was, was unpleasant, bordering soured. An all beef hot dog it ain’t.

I leave this review hoping it will be taken seriously, along with others expressing concerns. I’d love to go again and see prices leveled off to a reasonable level, and actually have a Hoop burger since my order was wrong this time. But right now it’s hard to justify ever going back.

I should say, the reason service gets a 2 is because the lady, who was friendly while taking our order, is unfortunately also the one who cooked/served up my burger without hoop cheese and my son’s foul hot dog, and hit us with something like $5 in extra fees (again, not counting my $5 tip). Though maybe that’s on me for not asking for an itemized receipt. Didn’t think it’s necessary for a burger and hotdog lunch…

Atmosphere gets a 3 because it’s a simple table outside.

Oh, the onion rings were very good! Almost tasted like funnel cake they were so sweet, but very tasty. Hence the 2...

⭐ 1-Star Review for Fenway Grille – North Myrtle Beach 📅 Visited: August 7, around noon

After reading glowing reviews, we were excited to try Fenway Grille for a quick, casual lunch after a family game of putt-putt. With three kids in tow, we were all craving hot dogs and looking forward to a beachside bite. Unfortunately, our experience was so uncomfortable that we ended up walking away without even placing a full order.

We approached the ordering window and waited several minutes before a brunette employee appeared—no greeting, no apology for the wait—just a cold, unwelcoming presence. She looked like she’d rather post a “Closed” sign than take an order, and her demeanor made it instantly uncomfortable.

I started by saying “Hi” and began to place an order for a plain hot dog for one of the kids. Before I could finish, she cut me off and said, “Did you want fries or anything? Because we don’t have those.” I said, “Oh, okay—just for now or all day?” She snapped, “Right now,” with no explanation. No “Sorry, our fryer is down,” no “We’re out,” no basic courtesy—just attitude.

Trying to keep things light, I said it was no problem and continued the order. She then asked, with a glare, “What do you mean by plain?” I explained—literally just a plain hot dog for a kid. She acted like I was speaking a foreign language, complete with judgmental stares and condescension.

I began to place the second order but became so uncomfortable by her continued attitude and glaring that I paused. I tried to signal to my cousin that maybe we should go elsewhere. The employee continued to just… stare. Finally, I said, “Hey, no thanks—we’ll go somewhere else.”

It was clear she had zero interest in engaging with customers that day—or maybe ever.

We ended up at a nearby spot where we were greeted with a smile and friendly service. I even mentioned our experience at Fenway Grille, and the staff there were not surprised. They knew exactly who I was referring to and confirmed she has a reputation for being rude.

I’d honestly love to give Fenway another try, but only if I could guarantee I wouldn’t have to deal with that employee again. If I were the owner, I’d want to know how she’s representing my business—especially when there are so many great, customer-focused...

We came here because of the great reviews online — but this turned out to be the worst lunch experience ever. It’s a walk-up stand with a storefront and a couple of uncovered sidewalk tables, and even with casual expectations it was a disaster from start to finish. • Hidden charges: A bottle of Sam’s Club water (less than 15¢ retail) cost $2.25. No drink prices listed anywhere. On top of that, they tacked on a mysterious “inflation fee.” If you need to raise prices, raise them — don’t sneak in arbitrary fees. They showed me 2 receipts, but neither had the prices for what I paid. • Order mistakes: We had 6 people. Two never got meals (beyond fries). Two orders were wrong. My burger was missing the tomato I paid extra for. When I asked for a refund, they refused — saying, “it’s only a dollar.” If it’s only a dollar, then give it back! • Service issues: They used their food gloves while ringing me up for the water, which left mayonnaise on the water bottles, and who knows what in the food. Staff refused to give their names, told me they “didn’t like my mood,” [yeah!?! Me either!] and said there was no manager available and no way to contact one. • Other customers had problems too. The man in front of us had to bring his burger back back and argue with the cook about what came on the “Palmetto Burger”. He said “I’m telling you thats NOT a Palmetto Burger,” and had to literally read it off the menu sign to the cook. He was then handed a Sprite bottle that was already half empty, drank down to the label 😳. Another customer, a regular, said he had never seen these workers before and had no idea what was going on, that it’s usually good!

This was supposed to be my mom’s birthday lunch. She only got fries, no actual meal. I ended up giving my burger (missing toppings I paid for) to my daughter’s boyfriend so he’d have something besides fries to eat.

Between the hidden fees, missing food, refusal to refund, unprofessional staff, and overall chaos, this was truly the worst dining experience I’ve ever had.

👉 If management reaches out, makes this right, and shows things have changed, I’ll update...