Family-owned chain selling ready-to-serve smoked hams, plus turkeys, roasts, side dishes & desserts.
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I’ve been getting my holiday hams here for years. Their customer service has never been the best & the atmosphere in the store around the holidays is anything but welcoming. First, the note on the door when you enter: ONLY PAPER COUPONS . Then when in line: STAND HERE UNTIL CALLED! When you get called - usually by a non smiling face DONT TOUCH THE HAMS! I mean.. Come on where is the holiday spirit!
Speaking of coupons...they don’t accept online coupons. I was told is because they are a franchise & not corporately owned. Oookkkaaayyyyy. So how is that the customer’s problem?
I guess they don’t care because they are the only one around but eventually there will be competition.
I still go there because it’s the only one around but this may just be the last time I spend $75-100 there every holiday.
They really need to get with times & honor online coupons & work on the...
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My experience was horrible. We ordered a 9 lbs ham for Thanksgiving and since it was on the north end of the beach we had it picked up. The friend that picked up called me to get the reservation code and they gave her a 5 lbs ham instead. When we called back to see what they were going to do to fix the issue all we got was the owner screaming at my wife through the phone. The owner Mr. Gary Hammond as per the guy on the phone. He wouldn't give her time to speak and was very rude. Then when he finished he hung up on her. We tried to call back from her number and they just let it ring. When I called back from my number they answered. This is telling me that he didn't want to deal with the issue. He got his money now screw the customer. I would never patronize this business again. If you want good customer service then do not expect it from this...
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I spoke with the daughter of the business a week before the holiday. The whole reason you order early is to MAKE SURE you get everything you wanted!?! When my nurse arrived to pick it up the girl didn’t even have my order ready and my nurse had to scurry around to get an order for us!?! I Could not be more disappointed ☹️ In this location NEVER USE THEM!? If my nurse did not go as early as she did, we could have been left with NOTHING to eat!? If they can do that to me, they could do it...
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