We were very excited to try this restaurant so excited we called as soon as the opened to ensure to book a reservation. The views were wonderful and the live music as we entered made us excited for a fun and relaxing dinner sadly that was not the case.. I will start by saying I have served tables for many years and it is not an easy job. Because of my experience I ensure to always be patient, kind, and tip well especially during a pandemic and there aren’t as many employees.
We sat on the patio and our server was very friendly to her regulars that sat across from us but was not very kind when greeting us. No big deal.. ordered our drinks and as soon as they came back ordered our appetizer and food advising the server of any special condiments we may need with our meal so she wouldn’t have to run back and forth. After our appetizer and meal was ordered we were not checked on again. Our appetizer came out right before our food which we were going to look past but our server still never came back to check on us. Our food was cold and we were just ready to eat at this point so I went inside to ask for the condiments needed when the server was very rude and walked all the way back to our table with me and asked if we just wanted new food. We appreciated the offer and accepted and asked for a manager. Mind you we were already at the restaurant for 40+ mins at this time. The manager/owner came out 15-20 mins later and was very defensive as soon as she came to the table.
She stood very close to us and even touched my phone multiple times while speaking with us. She did not have a mask on and was making me feel uncomfortable with how aggressive her tone and gestures were. I simply advised I saw your reviews online and they all say to ask for a manager when things happen at her establishment instead of taking constructive criticism or listening to what the customer had to say she spoke over me, stated there was nothing wrong with the service we were given, and even asked me to not leave a review. In her exact words, “why do you have to do me like that and bring my reviews down.” She was not apologetic and if anything was argumentative. I was in tears by the end of it because I was disrespected by the server and owner for simply bringing it to their attention we didn’t receive what we ordered in general or warm. She became irritated when I started to become flustered and tear up. She then threw her arms up and said your meals on me and walked away. Our server walked outside looked at us but never said another word. We didn’t touch our food and decided to leave.
I will NEVER recommend this restaurant. I understand taking pride in your establishment and employees but instead of taking her pride down for a moment and listening to the customer the owner was defensive and rude. If you take the time to read other reviews that have had poor experiences her comments will also show her rude tone and...
Read moreTime; We arrived on a Monday evening at about 5pm, happy hour. Volume; Customer wise, I remember that there was 1 outside table being used, maybe 3 inside tables, and about 6 people around the bar. The place wasn't busy at all. Appearance; We found a roomy dining area, with a few big screen tvs. There was plenty of chairs for people to sit around the bar. Outside dining was on the water, with some nice conversational areas that featured patio type furniture, low tables, and a fireplace. Cleanliness; The inside dining area was not very clean. Tables needed to be cleaned up. My chair was sticky when I pulled it out. Outside had trash on some tables. Offers; I did not see or hear about any alcohol specials for Happy Hour. There were appetizer specials most were $8. Order; We ordered 2 appetizer specials of raw oysters, it was six oysters for $8. 2 Michelob Ultra- they were warm. I ordered 1 of their signature drinks, a Shipwrecked mule. It was made with a mango rum, club soda, and muddled mint. It was awful. I think they used tonic water instead of club soda. I was told that not all the bartenders make the drinks the same. I found that strange, because the recipe for the drink was written on the menu. A seafood boil for dinner, which included; crab legs, shrimp, clams, potatoes, corn, and sausage, $36.99. I asked if that would be considered a single order or for two. The server said it was definitely for two. So that's what we ordered. Expectations; Very, very disappointing. The order was not an order for two adults. After the meal was brought to our table I realized that the menu didn't specify how much each item was included in the boil. Here is my guesstimate; 2-snow crab clusters, 12- shrimp, 12- very small clams, I'm not sure how much sausage, maybe 2- hot dogs cut into pieces, 1-potato cut into pieces. 1-piece of corn cut in 1/2. Dinner was served on a square flat metal oven pan. We were given disposable paper trays to eat on. Silverware came prepackaged in plastic bags with a napkins. Sauces were pre-made in small plastic container with lids. Drinks were served in disposable plastic cups. Overall; I would never recommend this place. I will not be returning. Overpriced, dirty, not consistent with drink recipes, warm beer, the use of plastic ware cheapened...
Read moreI dont typically write reviews but I feel I needed to.. We are on a family vacation (10 people) staying at Barefoot Resort. I want to start by saying how great the drinks are from the bar! We go to the pool daily and order drinks to go to bring back to the pool. The bucket drinks are great! We decided to try The Marina for dinner and had a poor experience. We sat outside with our party of 10 and had 4 tables put together in a straight line. Two tables were atleast 6" higher due to the incline for the water drain. This made it difficult to talk with each other and keep our drinks from sliding. One of the floor drains for rain had a huge hair ball which grossed out my girlfriend and ultimately made us move our seat. Our young server came to take our order and got everything ordered correctly. The was the best part of our experience. She ended up bringing out our drinks and dropping a water on the ground that splashed all over me. She gave a very overwhelmed apology and quickly scooted away. Our food was brought by a runner and the server did not come over to bring us any napkins or condiments. The food was very underwhelming. I personally had the fish tacos and they came deconstructed in paper trays. The fish was terrible and looked like cat vomit when it was served. The burger was way to small for the bun and looked like a slider was put on a hamburger bun. On the flip side, the fried pickles and deep fried house chips were great! I also enjoyed the chicken wings and the french fries had a great seasoning! Our server unfortunately didn't come out once to check on us or see how our experience was. We also had to ask 3 times for to go containers/lids before after we paid our bill. I do need to give some very positive feedback for the young male food runner. He was outstanding! He checked in multiple times after running our food. We decided to provide the runner a cash tip to show our appreciation!
All in all, I would recommend the bar for drinks to go only. I would not suggest dining out especially when you can go across the water to lulu's. Although this is more of a budget restaurant in my opinion, I think the best choice is takeout or just go...
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