Chick-fil-A — Restaurant in North Olmsted

I ordered a hot peppermint coffee with my soup and never received the hot coffee! Along with very poor customer service. The first time we got our order, they gave me a small iced coffee. I informed them that I ordered a hot peppermint coffee. They told me to pull up and wait for 5 minutes. Yet they ended up giving it to me in about 2 minutes. I drive off and find out that the coffee is ice cold ! I went back and got in the drive thru again and they gave me a warm coffee, without peppermint. I tells the young lady that this isn’t peppermint and she went and spoke with her coworkers saying what’s peppermint coffee? One of them laugh and says give it here I’ll put some peppermint in it. After seeing them laugh and joke over my coffee that they intended to give me, I no longer wanted it. We told the young lady to please refund me for the coffee, which she gave me a receipt for $2.29, this is not even what I paid for the coffee! I thanked her and there was no, thank you, my pleasure, or nothing in return. She goes back in and proceeds to laugh with “Robb” and her other rude co-workers. I believe Chick fil a cares, but clearly this establishment does not! I’m not use to getting this kind of service from chick fil a. I hope others that are getting this same treatment are speaking up so that they can get the quality of food and service that they deserve, and that Chick fil a represents! Please work on...

We went on President’s Day 2018 and it was crowded out the door. Well I ordered a #1combo with no lettuce, just tomato and cheese and packets of mayo. My sandwich was all wrong, of course it had lettuce, no cheese and no mayo packets but I’m not that picky or petty, so I just ate it as it was. My husband went into their bathroom and the floors were so slick that he fell on his knee. He took me to show me how slick the floors were and we heard other parents complaining about it. So my husband goes to the counter to tell someone that the floors are slick. The girl was apologetic but dismissive, he asked to speak to a manager but she diplomatically evaded his request. Eventually he flagged down someone who appeared to be a manager but claimed not to be. And said that she had someone clean the floors already, to which he informed her that there were still no wet floor signs in or around the bathroom. Eventually one of the bus boys put a sign in but we still hadn’t smoked to a manager. When we left my husband got corporates number from an employee (still not a manager). When she asked him why he requested corporate ‘s number she was dismissive and well and started to argue with him that there was a sign up now and no one knew it was wet before he said something. No one seemed to even care that he fell or thatca child/senior could’ve fallen. Very disappointing....

This location is undoubtedly franchised. This fact has become quite clear to me, due to the lack of effort provided, whenever an egregious error—like a forgotten portion of your order, happens. This location offers no refunds, and you’ll be stuck paying for a meal you did not receive, if you cannot come back the same day. Instead, you’re urged to have your name written down on a “complaint log”, so they can replace what they failed to provide on your first visit. This has happened to me multiple times, I cannot imagine what the process for redeeming your “complaint log“ replacement entails.

This all seems terribly juvenile to me, while also being quite complementary to the representing staff. This staff of high schoolers lack consideration when serving adults and their carte-blanche attitudes are ever apparent; for them, it’s never truly a “pleasure”! Ken Ball should absolutely step up and shadow this/his location during its peak hours; a lot of opportunity for coaching is hanging in the balance. There is no justification in refusing someone a refund for something they didn’t receive. Even more insulting, adding their name to something so utterly adolescent, it’s referred to as a “complaint log”. Very tasteless....