Sleep Outfitters of North Olmsted — Local services in North Olmsted

I visited this store on Saturday 9/14/19. I was greeted by a salesman, I explained what I was looking for and my budget. I was taken to the most expensive mattresses in the store first then I was taken to a much lower quality mattress that was still above my budget. I told the salesman I would think about it an I'd come back. That's when the hard sell started I was finally talked into a mattress that I really didn't want & put $400.00 down on it. I asked if they wanted it by check or Visa Debit and he said either one it didn't matter. I left the store. My friend took me to another mattress store 10 minutes away where I found exactly what I wanted for less money so I called Mattress Warehouse & told them I had found what I wanted at a better price so I wanted my $400.00 back and to cancel my order (I had just left their store 15 minutes earlier. I was told that he couldn't refund my money that day because it was a check but he could have if I had used my Visa. And that it could take 30 days for me to get my refund of $400.00. I said that's crazy and you didn't tell me that or I would have used my Visa. He said I didn't expect you to cancel the order since I gave you such a good deal. That was on 9/14, my check was just processed and taken out of my account today (9/17/19). I would NEVER do business with the company EVER again & I will do my best to let all my friends & family know about there poor...

We are very satisfied with our experience with Sleep Outfitters in North Olmsted, Ohio. Our salesperson, Craig Brown, was extremely helpful and understanding. Because of our different sleep positions and medical conditions we needed much different bases and mattresses. Craig helped us get what was best for both of us. He saved us over $2000.00. We ended up with 2 different adjustable bases and 2 different mattresses that were just right for both of us. In addition, we received 2 Artic Chill Mattress pads and 2 split king sheet sets. Craig was very accommodating with stretching out the delivery date allowing us adequate time to get furniture and other family members' belongings moved between 3 different rooms. We were very impressed by the 2 friendly and knowledgeable gentlemen that delivered and set up our beds. (Invoice 0717135ETYU) During set up my husband's base made a noise when raising the head of the bed. The guys noted the problem on the delivery receipt and a new base is set for delivery to replace the noisy one. By the way, the only criticism (I've seen this in a lot of reviews) would be that the mattress covers are very slippery and pop off rather easily. We beat this inconvenience by purchasing sheet suspenders for each bed. Now you have...

My wife and I have been looking around for a king mattress with no luck and we ended up at Sleep Outfitters in North Olmsted on a whim. We saw they got good reviews online and decided to give them a try at 7:30PM when they closed at 8. We were greeted by Marcus who was an absolute pleasure and went above and beyond for us. Marcus did not pressure us at all and explained some of the beds we were looking at and then went and sat down and let us try out what we wanted. To our surprise, we found a memory foam bed that we loved at a great price and Marcus sold us on it and we ended up getting it. Marcus was so accommodating, nice, professional and ended up throwing in a free mattress protector for us. Also, free delivery to our house in 4 days! Marcus stayed until almost 9 getting all the paperwork in order even though they closed at 8. We’re so grateful we stopped here. I cannot say enough about Marcus. An incredible experience. We would recommend this...