Subway — Restaurant in North Olmsted

I usually have no issues with this location till today. Got there around 7:30. Ordered a sandwich 2 cookies drink and chips. Two men were working. Nick and I do not know the other. There was me and another lady behind me. The one gentleman took my order and rang it up,while another gentleman took a sign out and put it on the register saying "be back soon". Well instead of helping the lady behind me who was waiting,both men after ringing me up disappeared to where the lady ended up walking out. That was the first bad thing that was a big not okay thing to do. So I get to my car and noticed the 2 cookies I ordered were not in the bag,but I was charged for them. So I go back inside,and wait for about 5 mins at the register hoping someone would come out. No one did. I called the store about 3 times and no one answered. I go back to my car and start driving and decide to try calling them again. A man named Nick answered and I explained what happened. First he said sorry no one was there,that they were outside. Then He said "well if you are still here we will happily give you your cookies" I explained I wasn't there anymore and already on my way home which was a hour away. To which he repeated"if you are here we can just give you your cookies" to which again I said I was not and was already driving. He said that's all he can do for me. At this point it's not bout the cookies,but this was bad customer service. They were too worried bout having a smoke break than taking care of their customers. They close at 8 on Sunday so why would both employees decide to first not help those in line,forget food,and decide that a smoke break 20 mins before closing was more important than their customers? I even tipped them,and honestly I do not think they deserved it at all. Just very poor customer...

Me and my wife came in to this subway in the north Olmsted Walmart with a bad mood from a personal problem. Came in to subway.The place was clean and a young man by the name of Omar was taking care of a few costumers actually and in the short time came my teen he politely asked many questions that latterly made me and my wife become suddenly happy, he made my day. He informed us on a few sandwiches he recommends as we where thinking and also during the whole time helping us this young man would not stop smiling and giving us choices on what we would like and Not many people do this. After me taking my food and sitting down. There was no costumers so he desided to go arround to each costumer sitting down and asked"how was the food today" and "if you need any thing else let me know"with a smile when he came over to my table I asked him what he was studying in school and he said as a nurse assistant. God bless this young man and he did a...

i came into this store and ordered food, i witnessed the store manager by the name of celina… and what i seen what UNCALLED FOR AND VERY UNPROFESSIONAL. she was in process of talking to one of her crew members and telling this young woman that she is not what she needed and told her to get out of her store very rudely in front of customers. it seemed like this crew member was freshly new , i don’t know why she would send this fresh new face home. was she lazy and like didn’t want to train her? how is someone supposed to learn if you don’t train?! not to mention she was very very rude, and i don’t think she should run this store at all. her attitude was VERY UNPLEASANT and the air in the store felt so dry. i think subway needs to get a new store manager from the looks of it i can tell she doesn’t like her job. she has an ugly attitude and very very negative. i most DEFINITELY won’t be back to this subway ever again. that is a...