La-Z-Boy North Olmsted — Local services in North Olmsted

If I could add less than 1 star I would. In 2021, we bought a 3 piece sofa that we spent several thousand dollars on. When we originally ordered it, it was backordered and we had to wait. After awhile either the manager or sales rep offered that we take the floor set since they were moving one from another store and that when ours was off back order we would receive it. We were excited because it was almost the holidays. Well this sofa had a busted spring in the back behind one of the pillow parts. And one of the recliners made a terribly loud sound when lowering it after it was raised. Well weeks turned into months, and they were still not switching the couch out. They offered a repair tech come to fix the recliner part and someone did come but it didn't actually fix the issue. Then the manager or rep left the store and we were told there were no notes about replacing the couch. So we continued to call and escalate, were hung up on, told they never got our calls etc. I've called we service, set it up and reps have not shown up. One repair person came and said it should be replaced. And still nothing. I called today AGAIN!! And they said that he warranty is over and springs are not covered by servepro.... like what is actually happening? I will NEVER shop there again. And I will advise EVERYONE TO ELSE to not either. We were so excited about finding the perfect couch after our renovation. What a disappointment. I cannot believe this company actually does...

I purchased a red leather auto reclining sofa and a custom reclining chair. Both items had problems within the first 12 months. The color on the recliner faded and the chair became thread bare and had pilled. The North Olmsted store refused to help on either issue. They were rude. I was told there was nothing they could do about the sofa but encouraged me to shave the chair. I had to write a letter to the CEO of the company. Our contact in Michigan at La-Z-Boy, Donata, insisted on an in-home repair We were told by the technician the recliner had some type of manufacturing issue and the custom fabric on the chair was defective. I was given the run around for months ((7) before finally receiving a refund check. I cannot recommend La-Z-Boy. I thought, after having purchased sofas from 2 other less upscale stores, La-Z-Boy would be a wonderful, dependable option. I was wrong. They do not stand behind their product. They sell sub par products and do not support the products they sell. Their associates are only interested in selling product not explaining issues that can arise from the defective products they sell. I hope this review is read by many people, who, like myself, are thinking they may be finally purchasing an upscale, quality piece of furniture with a quality company who will stand behind their product. I hope those people heed my advice. DO NOT PURCHASE FROM LA-Z-BOY!!! They care not about their...

Very disappointed in the buying process. I purchased my item (50% downpayment) on July 3, 2021. I was assured by the salesperson, Pam, that delivery times were within 5 months, and when I mentioned that I needed it before Christmas, she said they were usually quite a bit quicker. Knowing I only had 3 days to cancel my order Pam said she would give me a call the next day to confirm my delivery date. She left a voicemail stating it would be November 5. Therefore I would not have to cancel my order.

At the end of the October, I still hadn't received any info on delivery, so I called the store and spoke with Alex(?) and I asked about my delivery. He said it wasn't going to be delivered until Jan 3 ("Which is well within our stipulated delivery time"). Obviously this is not what I was originally told, so I asked to speak with Pam, who wasn't in that day. Alex told me he would pass the message on to her, and that she would call me back the next day. That was last month.

In the interim, I have filed a dispute with my credit card company, as I would have canceled the order within the 3-day period if I had not had the confirmation from Pam that it would be delivered prior to Thanksgiving. Christmas is coming, and I still don't have a recliner, nor do I have any return phone calls...