Wendy's — Restaurant in North Strabane Township

My personal experience was alright. The food was nice and hot but I'm not rating three for myself. During my stay I witnessed a customer coming in and saying that an order was incorrect. They asked for no salt on their fries and said there was salt in it. Easy fix. Instead, the person taking this concern kept swearing that there was no salt and they did it themselves. One of the rules of taking customer complaints is never to take blame and to offer a solution. Instead of dropping fries to take care of the situation right then and there, they offered the lady coupons. Poor customer service. I also witnessed as two orders were mixed up, unable to find items for an order and a health violation. As someone came back from the restroom and washed their hands, proceeded to dry their hands on their shirt, a major health violation. It might of been an off day, but stuff like this can't...

Waited in line forever for my food it felt like got my food and it was not a chicken BLT four for four had to wait through line again because I couldn't go in and complain inside was closed how to wait behind I think it was three or four cars to go back up and tell them something was wrong I told the speaker and then passed the first window on to the second window which was open nobody being seen I set my sandwich on the ledge thinking someone would come over and ask me but no I sat there for another few more minutes then got my food to top it all off during all that waiting time with the inside being closed due to low staff there was staff walking out of the back of the building to be BS with people I was appalled beings how I have worked for this company it is not a hard job it is very easy training process I found this to be just...

They had 2 cars and a line inside of at least 8 people a family of 4, a couple and 2 single patrons, the had one register open and One girl who didn't have a grasp on how to run it, (new employee) but she was really trying, they were only taking and filling one order at a time and the poor girl was running around trying to fill that single order she had, while everyone else was meandering round doing the absolute minimum and that included the manager, the only thing I saw that she did that was constructive was put salt on the fries when they came up.....I waited in line for close to 10 min., the line never moved and I was at the end of it....I ended having to leave , I only had 30 minute to...