This place is not the best but not the worst either. I mostly came to write my review for two reasons. First, they served me a very undercooked muffin. Second, the service is always subpar at best. So to start with the muffin. At first, I overlooked it because I understand sometimes any banana pastry/dessert can have a particular mouthfeel due to the bananas, but then I took another bite and it was quite literally unbaked batter. This muffin could’ve probably used another 10 minutes in the oven. My other point I wanted to bring up is the service is always questionable. Every time I go there it’s someone new behind the counter, but they all share the same attitude as if they don’t want to be there and they are unapproachable. I’ve had multiple occasions where they reply to me extremely blunt or respond to my questions/ comments as if I don’t know what I’m talking about. It’s a little strange. On another note, the lattes and frappes are always great and the food from the kitchen has been delicious. It’s just these two things really, in my opinion, bring the place down. I don’t want to go into an establishment and consistently feel like I’m impeding on the employees hangout sessions amongst each other. It’s very unwelcoming.