Dunkin' — Restaurant in Norwalk

I don’t post reviews very often at all, but Dunkin’ corporate should be ashamed of this location in Norwalk, OH. When I got in line at this drive-thru, I was 3 cars from the speaker. At the Dunkin by my home, this would have meant 5 mins tops to get my order and drive away. Here it was easily 20 mins. Put my car in park a couple times. When I finally placed my order, the young lady repeated it to me and it was absolutely correct. When I got to the window, a young lady asked what I ordered (shouldn’t she know?), was very confused, looked inside several boxes, and then handed me a dozen. I pulled away but decided I should check, and it wasn’t even close to what I ordered. I parked and took it in, and they “corrected” it by handing me another dozen, but not what I ordered. This went on a few times, each time asking what I ordered and each time handing me something different. If I didn’t need my order, I would have asked for my money back and left. The donuts were finally right, but only half glazed. I had to go back the next day and get the same order, and it was still a slow drive-thru, they got my order right the first time, but still only half glazed. It’s like they lightly brush the tops. I’m adding a pic of the side and bottom of a sour cream donut. The glazed and glazed blueberry were the same. I’d give them 0 stars if I could. I can’t possibly in good conscience go back to this location, but I hope someone takes a hard look at it. Norwalk deserves better. Or another...

I was very excited to see a Dunkin' Donuts open up here in Norwalk, OH. After going 4 times, I'm back to getting store bought donuts.

I have gone to this location 4 times and each time I've had issues. No matter how I order my donuts in the drive-thru, they mess up. By either not giving everything I ordered, or messing it up completely. Today was the last straw. Ordered 3 donuts, get to window and pay and get my donuts. I look in the bag, and only 1 of my donuts are correct. I inform them that they messed up and to please fix it. I was then told, "Oh, we don't have what you ordered, so we replaced with these." I was furious. Not only was I not told before paying they did not have the donuts I wanted, they replaced them with items without even asking or telling me. I then asked for a refund. I was not given a full refund.

Each time I have gone to this location, it seems no one really knows what is going on. While they are friendly, they either had very little training or do not know how to do their jobs.

I recommend avoiding this location at all costs. I love Dunkin' Donuts, but after this experiences, I am seriously...

Ever since this location in Norwalk has opened, they have been sold out of any kind of food you try to order. Don’t try to get donuts (even though it’s their namesake), don’t try to get the new holiday menu items, and DON’T try to order coffee because half of the time they won’t even make that right.

One time they even stole my money because I made the mistake of using my gift card. They demanded that I pay cash even after charging my gift card, so reluctantly I did, and then they had the audacity to request me to drive all the way back in order to give me my $5 in cash since they “couldn’t” refund the gift card. What IS that? In ANY OTHER PLACE I have gone to they’ve just given me free stuff if they were too dumb to do their job.

I am angry because I have most likely visited this restaurant more times than you for longer than you, and yet every single experience I’ve ever had was horrendous.

It’s the running joke now that if we want to waste gas we’ll go to Dunkin’, since that’s all they can guarantee. I am sincerely happy for you if you have somehow had a good experience. That is...