Date: June 17, 2025 Location: KFC restaurant, Connecticut
Hello, I would like to submit a formal complaint about the behavior of staff members at your restaurant.
Today, June 17th, I went to the restaurant to pick up my order. While I was waiting, one of the employees â a man wearing a green T-shirt â said something in Spanish. I responded in English, and he laughed. Later, he approached me again and asked, âDo you want free drinks?â I politely declined, but then he said something to his colleague, and they both laughed again.
I felt mocked and disrespected, as if they assumed I couldnât afford a drink. I never asked for anything free â I was simply sitting and waiting, reading my book. This kind of behavior made me feel very uncomfortable and humiliated. It also felt potentially discriminatory.
Please investigate this incident. No customer deserves to be...
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Additionally, I requested extra gravy on my mashed potatoes, but what I received was dry and tasted like powdered potatoes with no gravy at all. When I asked about the extra gravy, I was told it had been addedâclearly, it had not.
The service was equally frustrating. The woman at the counter was extremely slow and displayed very poor customer service. I wasnât the only one affectedâanother customer came in from the drive-thru because his order was missing drinks.
This entire experience was disappointing and frustrating. I expect better from KFC, and unfortunately, this visit has made me decide...
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