KFC — Restaurant in Norwalk

Date: June 17, 2025 Location: KFC restaurant, Connecticut

Hello, I would like to submit a formal complaint about the behavior of staff members at your restaurant.

Today, June 17th, I went to the restaurant to pick up my order. While I was waiting, one of the employees — a man wearing a green T-shirt — said something in Spanish. I responded in English, and he laughed. Later, he approached me again and asked, “Do you want free drinks?” I politely declined, but then he said something to his colleague, and they both laughed again.

I felt mocked and disrespected, as if they assumed I couldn’t afford a drink. I never asked for anything free — I was simply sitting and waiting, reading my book. This kind of behavior made me feel very uncomfortable and humiliated. It also felt potentially discriminatory.

Please investigate this incident. No customer deserves to be...

I’m writing to express my disappointment with a recent visit to one of your locations. After a long day at work, I stopped by to order a 2-piece white meat meal, which should include a breast and a wing. Instead, I received a leg and a thigh.

Additionally, I requested extra gravy on my mashed potatoes, but what I received was dry and tasted like powdered potatoes with no gravy at all. When I asked about the extra gravy, I was told it had been added—clearly, it had not.

The service was equally frustrating. The woman at the counter was extremely slow and displayed very poor customer service. I wasn’t the only one affected—another customer came in from the drive-thru because his order was missing drinks.

This entire experience was disappointing and frustrating. I expect better from KFC, and unfortunately, this visit has made me decide...

My second time at this location I refrained from making a poor review the first time but today I had to.. I placed an online order as I went into the restaurant not one person acknowledged me as I stand waiting for my order for more than 10 minutes which was supposed to be ready for pick up when I finally get it I ask the manger that handed it to me that I was a little taken back that I stood there and nobody said hi can I help you nothing… he says to me “well did you you ask to be helped” I was floored as a manger it’s his responsibility to be a Leader and as far as I’m concerned KFC made a poor choice choosing...