Popeyes Louisiana Kitchen — Restaurant in Norwalk

I visited the Popeye's restaurant in Norwalk CT. The restaurant was very clean. It was later at night, but not too late, about 7:30pm. I ordered a chicken sandwich and a five piece spicy chicken tenders combo meal. It came with a biscuit and mashed potatoes. The chicken fingers were very good. The biscuit was also delicious because it was soaked in butter. The mashed potatoes were eh. Not the best and not the worst by any means. I'd rate them a 6 out of ten. The chicken fingers were excellent. Even though they were the spicy ones they were not overwhelmingly spicy and had just enough kick in my opinion. The only issue I had was that it took about 10 minutes waiting for my chicken fingers because they were out of them and I had to wait for more to be made. I found this odd because it wasn't very late and it seems like that would be a common item so they should have had them ready to go as it's not a made to order style restaurant. The chicken sandwich was ready immediately so I ended up eating that first while waiting on my chicken fingers combo. The sandwich was definitely good but does it deserve all the hype it received in the media....I think not. It was good but not write home or stab someone in line over the last one (like happened multiple times) good. Over all I enjoyed the meal and would definitely eat there again. I should note this was my first time ever eating at Popeye's restaurant. While not the servers fault for the chicken fingers not being ready he was extremely polite and appolgized multiple times for the amount of time it took so I give him credit for that. He was very professional and good at his job. He kept checking on multiple orders and was on top of everything. I give credit where credit is due and he deserved it. So yes I would eat there again but was it deserving of all the hype the media gave it....no. Not...

Wait time at drive threw at 3 pm was 27 minutes, we didn't order anything yet at the intercom just ridiculous. Finally get to order get up to the window and had to wait additional 9 more minutes. Watching threw the drive threw window the employees are bumping into each other no structured organization handing out other orders to customers waiting inside.... Just close it down they have issues every time I go I stopped going I personally hate the unorganized crew, the drive threw which should be quick service The order was not for me it was for my passengers ,and the final straw for me the chicken that they ordered was all large breast and thigh pieces not the mixed pieces that was ordered or advertised. Just do us the favor don't open anymore get the employee organisation in order first. Take example from KFC get the organization and drive threw in order cut the price down some, your 8 piece price is KFC 12 piece price sooo I get more for my money there... you will get more customers in and out if you did...

They claim to open at 10:30 in the morning, and they are never open at 10:30. Went there today at 10:45, had to ho back at 11:00.. I ordered an eight piece family pack and I said I don’t want any ties I want to replace them with legs and wings…. When I finally got home to eat my dinner at 5 o’clock, I realize there were no wings at all and they were mostly thought is in my box. $24 wasted. I actually called and I spoke to the manager that I supposedly was waited on this morning. She claims that she told me that it’s mixed chicken and they cannot substitute. Well she did not tell me that. If she Had, I would not have spent $24 on chicken that I am not going to eat.. I also thought that when you ordered the family pack you would get a large drink with that. No apparently that’s separate don’t know what good ordering a family pack does.. and the fries are always...