Chick-fil-A — Restaurant in Norwalk

I first fell in love with Chick-fil-A during a visit to my mom in Florida many years ago. She ALWAYS would tell me via phone that this place had the most delicious chicken and that the lemonade tasted like good ole fashioned lemonade from grandma's house. Making me all jelly because NY had nothing like that. Maybe the closest thing to their chicken would be Pluck U's in Manhattan. So fast forward 2 decades and I found this one in Connecticut. Boy was a girl excited! Its a shame that food can make a person get so damn excited!🤣 Foodies of the world UNITE!🤣. But recently my love affair with them has fizzled out. First time it was due to finding a fingernail in my waffle fries. Can you imagine leaving the spit to drive home (CT to NY) and you hit a little traffic and you're hungry. So you reach in your bag to grab a fry. And upon doing so, you bite down on something crunchy that is a different crunch than normal. My mouth immediately felt paralyzed as I was shook about seeing what it was. Low and behold, it was an employee's fingernail that apparently got fried and adhered itself to the waffle fry. Long story... Chick-fil-A needs to do a hell of a lot better when a situation like this happens and you cant get in touch with the store manager, who was M.I.A. for a week after me leaving many messages on the store's VM. Like why wasnt anyone picking up the store's phone? Then calling their HQ I got passed around like a hot potato and was promised their dedicated Customer Relations manager would get back to me. And even that took longer than it should. When I finally did hear back from the mgr, the first thing out of her mouth wasnt an apology but telling me that couldn't have happened because they wear gloves. REALLY??? Ive been in many Chick-fil-A's, from stand alone stores to the ones in a mall's food court and no one was wearing gloves. The HARDEST thing for people to do is being accountable. Everyone wants to be the head honcho/shot caller minus the accountability. And when its placed in their lap to speak to the error and take full responsibility, they go on the defensive, give you stink attitudes and some how try to malign you which is what she did to me. The company offered a gift card which I have yet to receive and it's been 2 years now. I gave up on that. My last visit about 3 weeks ago was the last straw. No where near what I experienced years ago, but simply got my order wrong. I realize now, that working the drive thru at any fast food restaurant is the second hardest job in America outside of being the President of the USA. Its like they cant get nothing right. Can't even count money. If you give them an amount that's not on the screen, they dont know how to count on to give you correct change. Truly sad. But Chick-fil-A in CT is a no for me. I'll have to go to nightmare parking Manhattan or fly out of state for a...

Title: Great Service, Unsanitary Conditions - A Chef's Perspective My recent visit to this Chick-fil-A location was an experience of extreme contrasts. On one hand, the table service was outstanding. The young person who served us was incredibly polite, attentive, and went out of their way to make us feel welcome, even after our initial order was delivered incorrectly. They were a shining example of the company's well-known commitment to customer care, and I truly appreciated their efforts. Unfortunately, that's where the positive experience ended. My concern began to grow as I noticed the conditions in the food prep area. As a professional chef, I have a keen eye for sanitation, and what I saw was alarming. There was a blatant disregard for basic food safety practices. The team members preparing food were not wearing gloves, and none of them had on hats or hairnets. This is a fundamental rule in any kitchen to prevent contamination, and seeing it ignored was a major red flag. Beyond the lack of personal protective equipment, the entire prep area appeared unsanitary. There was a noticeable puddle of water on the floor—a serious slip hazard—and the counters were visibly dirty. It seemed as though the owner of this particular location prioritizes speed and output over the fundamental quality and cleanliness that should be the cornerstone of any food establishment. It's not just about a clean aesthetic; these are basic health standards that protect customers. Despite my apprehension, we ate our meal, hoping for the best. Sadly, the outcome was exactly what my gut instinct warned against. Within hours of our visit, my entire family fell ill with what felt like a stomach virus. I can’t definitively say it was from the food, but given the unsanitary conditions I witnessed firsthand, it is impossible to ignore the connection. This level of negligence is simply unacceptable for a restaurant chain of this caliber. I would never return to this location and would strongly advise the owner to reassess his priorities. A place cannot run on great service alone. I would recommend he hire a professional—a chef like me—to come in and help get the kitchen and food prep processes up to code. This isn’t a matter of opinion; it’s a matter of...

At this point, I am desperate to find ANY fast food restaurant that actually checks their order. I shouldn't be the one to sift through the takeout bags while driving.

Short story - ordered via the app, three sandwiches and some fries, paid my close to 50 bucks, drove home in evening traffic, to discover that one of the sandwiches was missing.

Called them, at least they were easy to reach - the person was willing to help but my choices were either get credit in the app, either drive there to get the sandwich.

Not sure driving an extra 20 miles roundtrip in evening traffic to get what I simply paid for would be the correct resolution to the problem.

I requested to have the sandwich reimbursed as I don't feel like going to Chik fli a any time soon - apparently this is "not their policy".

Well, my policy is to contact my bank and dispute the charge, as I have a policy of being a client, not a drooling groupie.

This is becoming a real problem - I have had a maybe 60% success rate in the last 12 months in getting everything I ordered, with ALL major fastfood brands in the Tristate area. Missing items on the drive-through is endemic. The automatic response is always "drive back, we'll give you another one".

There is zero effort in providing just normal service. I am sort of not too surprised to see that at mcdonalds or wendys, but I always thought that chik fil a is a step above.

I'm even worn out enough to no longer curse against the insane prices fastfood chains charge nowadays. I am still raising an eyebrow on missing items. I am starting to seriously suspect this is an on-purpose treatment of drive-through customers, especially in places with high traffic.

There is an erosion in services even for crappy, industrial junk food, which this brand is, at the end of the day, along with every other fastfood brand. This could go in Manhattan, where no one cares because of clients gallore, but it should matter in Connecticut. This is never a good sign. It shouldn't be that hard to serve a customer just in a normal way (I'm way beyond hoping for any...