Charleys Cheesesteaks — Restaurant in Norwood Park Township

The manager is such a prick. (The older Spanish male there, since the other employees are young)

Everytime I come here he is always acting like condescending jerk. The employees are very immature as well, a bunch of young adults or just teenagers. The manager however is the reason the tension is strong with his employees. I had order and I forgot to an add jalapeños to my sandwich so I ended up asking the employee at the end of the line, which was the manager. I asked him kindly if I could get the jalapeños, he said it was a 50 cent charge. Which is Fine! That is perfectly fine. It was mainly the principle. He then continued to tell me he’ll give me the jalepenos for now and then started about some random nonsense about it. Instead of just being kind of about it he was in defensive mode and I gave him no reason to be rude. I could see why he has to be tough due to his employees being so darn immature, they do tend to gossip about certain customers for no apparent reason. The old crew was SO MUCH BETTER. I get it, they deal with stupid customers everyday but not everyone is their enemy. You know the worst part about it, is I looked up at the board menu…I swear I didn’t see an extra charge for 50 cents. It’s not that I had to pay is how the manager responded. He is very very...

I placed a delivery order on the website on Sunday 7/17 at 5pm for the Norridge location. The restaurant closes at 6pm. The delivery confirmation notated that I would receive the order by 6:03 pm. In the delivery updates I noticed the drivers name kept changing however, I was still supposed to receive my order by 6:03. Needless to say, the order never came. I called the restaurant, no answer. I contacted the driver and she kept me in the loop by reaching out to me. She did confirm the restaurant had closed at this point. I called the delivery company and they advised they would cancel the order but I needed to reach out to the restaurantas well since the order was placed on the restaurants website. I've called the restaurant everyday since the occurrence to no avail. The restaurant charged me for a service not provided and I have been unsuccessful in reaching anyone at this location. The phone rings endlessly or it rings and sounds if someone picks up and hangs the phone up. It is now 8/4 and I still haven't received my refund from this location. This is horrible customer service at the...

I had recently placed a mobile order. I had ordered the boneless wings combo. I get to Charley’s to pick up my order, the gentleman says that they have no wings at this location. He said that this is the menu and he pointed to the in store menu. He made it clear that I can see it on my phone that there is wings, but they just do not at that location. He then proceeded to say he can make the wings for me this one time. Since I didn’t know I told him I appreciated it. He said if I wanted wings there is Popeyes right next to them. The attitude and demeanor of this Charley’s with all employees including this gentleman is not it. It’s not my fault that the app is not updated. I was also thrown off by the gentleman saying they have no wings at that location, but clearly made wings. Customer service can be a...