IHOP — Restaurant in Novi

We were seated at a decent time although I had to flag the hostess down to let them know we needed a table for four. We had a drink order placed in a decent time. Coffee with creamer brought... no sugar or eating utensils. My son's hot chocolate looked and tasted like water. Food was brought out 45 mins later... no coffee refill... no other drink refills. Our food was brought out one meal at a time with our last meal being brought out when everyone was almost finished. We had to ask about the meal being brought out as well. We had to grab ketchup, salt and pepper from a neighboring empty table. Utensils were brought in one napkin rolled up. No other napkins were given. The server came back and asked if we needed anything else and my husband asked if his biscuits and gravy order was placed and she said oh yes...and he said well we still need that. So after we waited for the last person in our party to eat we asked for our check which took a while. We got the check and then she brings the biscuits and gravy and we told her we were finished. We got up to pay and the lady at the register said our server would have to take it. Didn't know who our server was after 2 people were helping at our table but we didn't see them often to know which one it was. They said they would need a manager to take the biscuits and gravy off the order. The meal was $72.00 and I feel like we were ripped off as the food was mediocre at best and the service was horrible. I understand waiting for food, but the delivery method of serving to the table was off horribly. We eneded up paying for food we never got because it would have taken a lot longer to leave and we had been there over an hour already.. so we paid and still left a tip. I would not recommend this place as the employees who work there don't really give a crap about their customer's needs. I am extremely disappointed and probably won't be giving my business to another IHOP, which is unfortunate because we have a very...

I am alone on Christmas, so I wanted to feel a part of the crowd. The welcome I received wasn't particulaly warm. I was told to sit in an area away from everyone else. I ordered a simple breakfast on the menu. When it arrived, I told the waitress it was incorrect. I got sausage (not the bacon) and the Mexican Tres Leches Pancakes. I was brought 2 pancakes with butter on top. The waitress left the sausage for me and said she would get a side of bacon. She also took the pancakes and said she would correct that. It's possible that Tres in Mexican means 3 but whatever. The bacon wasn't crispy at all and I am pretty sure she just scraped off the butter and added the cream icing and carmel because they were ice cold. I was never offered a refill of my iced tea. She did ask if I was okay but by that time I was turned off by the whole experience. I saw her interact with other customers, but much better than with me. Here's the kicker! I went in with the thought of tipping Twenty Dollars and paying it forward to an elderly couple I met at the door and buying their meal. I got so let down and couldn't get someone elses attention to arrange to pay for that couples breakfast, that they finished and paid for themselves before I could do it. Maybe if I wasn't seated in a corner away from everyone else? I just wanted to feel good on Christmas and share some good feelings towards others to make my day a happy memory. (First Christmas without Mom). Well, I will try again later. Candice, while you may be upset with me for leaving no tip, and spoiling your day, try taking a moment to understand how you affected someone elses day. People, please take a moment to understand that there are two sides. I started with great intentions and was ready to make some peoples day in the process of making myself feel like I mattered and did a good thing. Oh, I haven't given up. I will try again. Just wished it worked out every time. Merry Christmas to All. Thanks for...

Our first experience wasn't good but this one was the gamechanger. The waitress that we had was nice so, my thoughts is that she must've been poorly trained. My daughters Hashbrowns had hair in them. I brought it the waitress attention and her response was, "where" (as if it weren't true)? Her next response was "Oh, that's the cooks hair, I'll get you some more." As the time went on she didn't offer any drink refills or ask if we needed anything else however, she did have time to sit in a booth alone as it appeared that she was counting her tips? She only asked if everything else was fine when it was time to present the check and an opportunityto grow her tip count? My refill ended up coming from her associate. We later asked for the Manager and she quickly got him but then stood right on his heels (while I explained our dissatisfaction) when she could've been getting her other customers their due refills etc.. I completely explained our poor experience with her Manager (and her) since she wouldn't leave his side. He completely understood our experience and the reason that my daughter didn't eat the second order of overcooked hashbrowns. (My daughter also said she kept them because she didnt want to say anything else and would just peel off the armor-like exterior and salvage what would be left of them when she gets home). His best solution to everything explained was to take off $2.17ish to comp the hashbrowns. Directly after we were done speaking of our hairy nonattentive experience the, next customer expressed an unsatisfactory experience that she also had with the same waitress. This Manager and associate needs to be properly trained or retrained in customer service etiquette. We're going...