Starbucks Coffee Company — Restaurant in Oconomowoc

Ordered through app to pick up in store. Gave an extra ten minutes because I already know this store is very slow for in store service. Tried to get the attention of several employees - you know that they can hear you but they are obviously trained to ignore the in-store customers because they refuse to even look at you. Several customers had to raise their voices “excuse me!” Until they were finally acknowledged. The employees are very curt and unfriendly to customers. NO ONE smiles. So after waiting over a half an hour for a coffee, and seeing other customers who were voicing waiting longer than that - I asked the manager Hannah why drive thru takes a few minutes and everyone in the store has to wait over half an hour. She was very rude and curt, very unapologetic, unprofessional, and made it sound like it was customers’ faults for not ordering drive thru because ONLY drive thru has priority. So if you want your order you should order thru the drive thru and then take it into the store. Out of all the Starbucks this is the ONLY one that the employees NEVER smile and they are rude!! I’ve even had a girl tell me that my daughter must not have liked her drink because it had coffee in it. Instead of admitting that she forgot a step while preparing the drink. I said to her “isn’t this Starbucks, a coffee shop?” I would like to add that Christy is the ONLY employee who is nice to everyone, who looks people in the eye and truly tries to work hard. Upper management really needs to get to this store and see how badly it’s run. Find out why the employees are so unhappy with their jobs, why they are not only openly ignoring customers but being rude to them. It’s not managed well and to see the manager (Hannah) be that openly rude to so many customers this place definitely needs a...

It's the case of the missing coffee! I have gone to this Starbucks many times, and this has happened a few times randomly, but never to this extent. This morning I went through the drive thru, and ordered just a large white chocolate mocha. The lady at the window was pleasant as usual. They got my order out very quickly, which was great because I was running a little late to an appointment just across the parking lot. She handed me my drink, I thought it seemed a bit light as I put it in the drink holder in my car. I went across the parking lot (literally 3 mins), parked, carried in my new untouched coffee and sat down. I opened the lid right away to see that it wasn't just a little light, but 1/3 of a cup light! Starbucks coffee is already pretty pricey, but to not get what you paid for takes the cake. Essentially I paid for a large, but got a medium. I didn't have time to go back to have them rectify the situation as I am still at my appointment writing this review. Not sure if they will even do anything about it. The coffee tasted yummy as usual, the issue is literally just the 1/3 of a cup missing. Even took a picture, not sure if I can post it with...

I’m really bothered by my interaction at this store today. I ordered two drinks and both tasted like pure milk with some sweetener, no coffee flavor at all. This location is so inconsistent with how they make their drinks, so I went up the counter to ask if they could please remake them. If I am spending ~$5 on a single drink, I would really like for it to be made correctly. I told the barista that the latte tasted like pure milk and she responded with “Well, it’s a latte so of course it tastes like milk”. I know what a latte is and I don’t need to be talked down to by a girl my own age. If I wanted a glass of milk, I wouldn’t have driven and spent $5 for it. The girl continued to glare at me and when she gave me my new drink she didn’t even look at me. On top of that, it was not at all busy in the store. I left feeling really disrespected, frankly. I don’t know why it’s so hard to treat a patron with respect, I wouldn’t have come back and complained if I didn’t think...