Bahama Buck's - Odessa (N Grandview Avenue) — Restaurant in Odessa

I called to see if they have sugar free sugar cookie (it's an occasional flavor they offer sugar free) and was told no but they would make it. When I went in they were super busy and the young lady said I'm sorry corporate won't let us do that anymore and I explained I had called and was told they would but no big deal I had a back up plan, she told her manager and he said they usually don't do it but since I was told they would he would honor it I explained I understood and I had a backup and knew they were busy. I ordered my backup along with our party of eight we found sone tables outside and waited for our order and not a few minutes later her comes the manager holding the syrup I had asked for. I was totally blown away and very thankful as you don't get that kind of service anymore. Everyone at this location was professional and extremely nice even though they were extremely busy! Thank you for going out of your way for me today you totally...

I used to get a treat here every day they are open, spending $7.46 a day! I went through the drive through my last time there and the employee forgot to give me my punch card back and I was in a hurry so totally spaced it. So the next time I went there I asked about it and told the girl how many punches were on there and it was still there. She refused to punch it for the last one and basically said well how do I know you aren’t trying to get an extra one. I was dumbfounded and absolutely insulted! Meanwhile I witnessed an employee picking/rubbing her nose with gloves on. She proceeded to wipe it on her shorts and never changed gloves!! I will never go back to that location. I still have 3 full punch cards (3 free treats) but they are burning a whole...

Standing in line because the drive thru was long. Which I'm glad I did. The young woman working the drive thru made a snowcone with her bare hands which was disgusting because I also saw her handling a rag to wipe stuff down. When I got to the window I said I want the girl wearing gloves to make my snow come and the cashier wanted to argue with me that everyone making snow cones wears gloves. I just gave up I didn't want to argue. I know what I saw! I guess they got busy and she was trying to hurry the process up but she could have put some gloves on. I'm just so glad I didn't use the drive thru. Only good thing was the type of ice. Flavors weren't impressive and neither was the cashier...