Carrabba's Italian Grill — Restaurant in Ohio

Our experience at Carrabba’s during a friend’s wedding was nothing short of a disaster. We had a reservation for 6:00 PM for a small wedding party. When we arrived, we were told it had been moved to 8:00 PM—without a single call, text, or notice. That alone is unacceptable. But it didn’t stop there.

Instead of honoring our party as a single group, the restaurant seated us at three separate tables, scattering the wedding party across the dining room. We had to push the tables together ourselves just to sit as one cohesive group. From the very start, Carrabba’s set the tone for frustration and disappointment.

Yes, the restaurant was busy, and yes, there was another party celebrating an anniversary—but that is not our problem. A reservation is a commitment, and failing to manage it properly is a failure of the restaurant, plain and simple.

The dinner itself was chaotic. Some guests never received their entrees, others got the wrong dishes, and several meals arrived cold and inedible. My steak was cooked perfectly, and the broccoli was fine, but the asparagus was dry and overcooked—like biting into hay. One server tried her best—she was patient, understanding, and attentive—but even her efforts couldn’t save a service experience so badly broken. She deserves praise, but the guests’ frustration undoubtedly impacted her, and it’s unfair she bore the backlash.

This wasn’t just a bad night out. This was someone’s wedding day—a day you can never get back. Carrabba’s turned what should have been a joyful, memorable evening into stress, hunger, and frustration. Some guests left hungry and went to McDonald’s because the restaurant failed to deliver basic service. The bride and groom were left with only part of their party present for a dinner that should have celebrated them.

The manager offered a minor discount, but a few dollars do nothing to make up for a ruined wedding dinner. This is more than bad food or slow service—this is a complete failure to honor an important, once-in-a-lifetime event.

Carrabba’s needs to rethink everything—from reservations to kitchen coordination—because no wedding, no couple, and no guest should leave your restaurant feeling this disappointed, frustrated,...

We loved this place so much that we even came here after our wedding on new years. Always has been amazing. Last few times going there, and we're probably not going back sadly. Place has been slow, and somehow that has made for the absolute service.

Let's just go off of the very last time we went- 08/26/2025. Total: $81.24.

We were seated in the bar area. We dont drink. Not a big deal, just odd as the only other few people are over closer to kitchen area. The two hostesses were just standing there playing on their phones the whole time. Wouldn't be so annoying if they weren't like literally just right in front of us the whole time. The bar tender was accepting personal cell phone calls and chatting. Again, they are slow so I get it, but we are there on a date that is usually pretty dang expensive. (it was feeling very "2 for 25" if you know what I mean.)

When they brought our salads, one had barely any lettuce and a ton of dressing, the other was the opposite, so we mixed them together and just shared. We aren't picky and also work in customer service and get it, whatever. Then came our expensive entrees. It's like they cooked all the pasta, then everything else. It was cold. Took the waiter 20 minutes to come to our table and we asked for it to be heated. He took my husband's plate, not mine. Didn't even ask. Just left. So then we sat there for about 10-15 minutes waiting for his food to come back while mine just got colder, because we came to eat together and that was now not possible. By the time his came back, mine was obviously inedibly cold. We took our meals to go at this point we could just microwave them and eat together at home.

Because we are tucked away in a corner, our waiter finds it easy to forget we exist. Not asked about refills until it's time to leave, where I cut him off at this point to ask for check because we are so disappointed and at this point, angry. Almost $100 for an appetizer and two cold entrees just to be treated like absolute garbage because everyone was bored? Unacceptable. I'm so so so disappointed it's gone...

Husband picked Carrabba's because he likes the bread and oil for dipping. They weren't very busy at all. We were sat and it wasn't long before the server came over.

We ordered mozzarella marinara to start. It is your typical breaded mozzarella cheese. Their marinara is pretty chunky.

Husband got Pollo Rosa Maria. Wood-grilled chicken stuffed with fontina cheese and prosciutto, topped basil lemon butter sauce. With a side of fettuccine. He has had this lots of times and it was what he expected.

I got Salmon Saporito. Wood-grilled salmon with signature seasoning and topped with jumbo lump crab meat, lemon butter, diced tomatoes, spinach and basil. Well...I got salmon, lemon butter, diced tomatoes and spinach and basil. What I did not get was lump crab meat. On top of my salmon ( in my opinion ) was flakes of Mahi Mahi that had been sautéed with the lemon butter sauce. It was not crab. Mahi is a white fish as is typical lump crab. The texture was not crab and the flavor was not crab. We got the servers attention and I asked her about the lump crab meat. I said it wasn't crab. She really had no idea what to do. She asked if I'd like the manager to come over and I said yes. A few minutes later the server came back holding a large unopened can of crab meat. The manager had her get it out of the walk in and show it to me. I looked at the ingredient list and it was crab IN THE CAN! At no time did the manager come to the table. It tasted fine it just wasn't crab. The basic salmon was 3$ less than the salmon with crab. But there was no offer to deduct and off the price. The manager had no idea what was on my plate because he didn't look. Canned crab is shelf stable so I'm not sure why the can she brought out was cold from the walk in. The lack of concern from the manager speaks volumes for how much he cares about customer service.

If in all honesty it was crab. It was the...