Residence Inn by Marriott Toledo Maumee — Hotel in Maumee

At first glance everything at this property looks good! I will point out the details that could make or break a persons choice to stay here. First: 1 BDRM King Suite with the separate bedroom is perfect for a family stay. Equipped with a full size fridge, stove/oven, microwave and dishwasher this room is great for an extended stay. However, the overall cleanliness of the room rates at about a 4/5. My room, 228, was not overtly dirty but the areas that the cleaning team missed were blatantly obvious. For instance, the coffee table, desk, counter top and dining table had not been wiped off. We sat down to relax with food and drinks at each space listed and the table tops were sticky, had water marks and dried food stuff on the surfaces. Second: Since the room has a full kitchen, most guests, I'd imagine take advantage of that. However, the room smelled liked fried food when we entered. A deep cleaning including vacuuming, wiping the surfaces with a cleaner, opening the windows to air it out and running the vacuum would have remedied this and made it a more pleasant entry for us instead of smelling like a diner. Third: Sitting on the couch and at the desk, I could see bits of food, trash, etc. around the base of the kitchen cabinets. I also noticed pieces of paper/trash behind and under some of the furniture. FOURTH: Pet friendly is fine, however, those rooms should be exclusively used for guests with pets. I had two rooms across the hall from each other. 228 and 231. Walking down the hall we could see the trail of dog hair and bits of paper from the elevator to our doors. Once inside room 231, my mom noticed a strong pet odor and DOG HAIR EVERYWHERE! She called the front desk to let them know she had found hairs in her bed that night when we got settled in. They don't have evening housekeeping, so they just brought up a set of sheets that she had to change herself. The dog hair was also on the couch, floor and just about everywhere else in that room. We are not dog people so that was an immediate turn off. The silver lining: We were in town for my sons HS graduation. We took full advantage of the grill in the court yard and indoor pool. The evening reception in the lobby was a plus. Could not ask for better front desk staff. I don't remember their names the the blond hair lady that was at the desk that evening when we arrived at about 8pm was helpful and nice as was the overnight lady with the long dark hair. I'm not...

First I'd like to mention that staying at Residence Inn has always been our go to Hotel. As a matter of fact, we had enjoyed staying at the properties so much that we selected this particular location even though it was just shy of an hour from our daily destination during vacation. This was a sacrifice we were willing to make because it was the closest Residence Inn and because we appreciate the amenities.

During this vacation we were celebrating my Mom's Birthday and had convinced our folks to stay with us in a two bedroom suite and had assured them they would fall in love with Residence Inn as they had not experienced them before.

Sadly, our experience was not met with our usual expectations.

I'm sure you can reach out to this particular Hotel and they could shed some light on the NUMEROUS inconveniences we endured during our stay; i.e. faulty air conditioner with room temp at 77 degrees and getting hotter, having to relocate rooms at 10:00pm, having to make 3 beds (not vacation type of things) all of these frustrating circumstances for 2 consecutive nights, then finally being relocated to another room (not a 2 bedroom suite as we anticipated for many reasons of need), only to find that this new room and third bed I was about to make came with a blood marked comforter and it wasn't a washed in blood stain, it was like fresh blood on a blanket that had never been looked over. etc, etc, etc. Again, I'm sure you can get the full report from the Hotel.

Now, on a lighter note, I want to mention that Chelsea (front desk gal) was an absolute pleasure. She took on each of these concerns and issues and handled them like a true professional. She really should be promoted in my opinion. If it hadn't been for her front line work and calm demeanor, we could have added more insult to injury each and every time something with wrong. Truthfully, Chelsea IS the only reason we didn't pack up our belongings and head for one of your competitors. She made us feel that each issue would be handled and created trust with us. Although by the time the bloody blanket incident rolled around, again around 10:00pm, she too became frustrated and expressed that this is not Marriott standards and apologized repeatedly.

This is not typical for me to respond to surveys. However, as a Business Owner myself, I recognize the issue and think these things need to be addressed, but more importantly, I appreciate a front line worker in Chelsea and believe she...

The Crud, the Bad and the Ugly!

I have been a Marriott Gold Rewards member for 10 years and have stayed at various Marriott brands all over the Country. I stayed here several years ago when new and was very pleased. Then a couple years later and it was drastically different but hey a bad room from time to time doesn't make me throw in the towel. However once again I stayed on Oct 10, 2015 and its official...it is a total disgusting wreck. Stains and tears on furniture, stains throughout on carpet, red blood looking stuff on the bath door, carpet and chair, grease on refrigerator and cabinet handles.... and it goes on. I asked to speak with the revenue manager three times and never once got a reply or call. I have pictures to back up everything I am saying. HILTON HONORS, HERE I COME!

On another site the Manager of this Marriott replied he was sorry my stay didn't meet their usual high standards and that they were under renovation to improve...HAHAHA, Bulldookie! There was no renovation going on, no one called me back and when I asked to speak with a manager directly not only did I not get a reply but the staff never intervened or delved deeper to know more or attempt to correct a thing. How does that lie constitute for anything more than a brush off or an excuse. I was there and the manager and staff could have responded to address my concerns. Typical lip service. Its like in the middle of a work week full of Mondays when after a rushed and overwhelming day when its late and you have no time to prepare dinner so you drive through and pick up your family's dinner order and then drive 20 minutes home and set the table only to discover half your order is wrong and the other half is missing so guess what... your all going to bed hungry. And when you call the resteraunt manager he tells you to drive 20 minutes back at 9:30 PM to return the order and don't forget your receipt and they'll redo it for you. HOW DOES THAT MAKE THINGS RIGHT, MAKE YOU FEEL VALUED OR EVEN MAKE YOU WHOLE!!!

Human error happens and with the right approach problems can become opportunities to interact with your client, make them feel valued and turn them into life long loyal customers. So many opportunities missed here and they don't get it.

Stayed...