Wingstop — Restaurant in Ohio

I attempted to use DoorDash delivery for the 1st time. I paid an received confirmation at 8:12pm. I then noticed I had put Wingstop as the delivery address. Pickup/Order to be ready time was for 8:34 pm so I called Wingstop at 8:14pm and spoke with the manager. I advised what had happened and he said the order was for pickup and he had just bagged and put order out on the rack for customer pickup. I was like wait… I literally just placed the order a minute ago. He stated the wings was precooked and all they had to do was quickly drop and season.

I order Wingstop at least 3-6 times a month and never had an online/phone order ready in less than 2 minutes. Once I arrived, I express my concern about food temperature being it has now been 15 minutes. My order was luke warm and fries was mildly cold. I stated if order readiness and estimated pickup was for 8:34pm, why would they let the order sit out on the rack for almost 20 minutes along with an order of fries. The nice young lady sad it was the manager decision.

There was even another customer there that said she had been waiting for over 15 minutes. So I’m taking it a walk in gets hot wings fresh out the grease while online/phone orders get precooked. Had it not been that I was in an 18 wheeler and in a rush, I would have asked for a refund but one thing for sure, I won’t ever use 5517 Mahoning Ave location again. I actually had to throw the Voodoo fries away and microwave the wings… you know, the precooked, just to cook upon ordering, just to reheat in microwave wings.

I’m kicking myself because I don’t even do reviews and should have asked for a refund but I was craving lemon pepper wings. I’ll stick to my go to Wingstop in Texas for now on. Wings be so hot you have to blow on them to before biting into them. Way...

Still waiting for my refund 5 business days later. If I don’t get my money back I’m calling corporate. I put my order to the wrong location, didn’t even pick up anything from Austintown Wingstop and the guy said 3-5 business days so if I don’t get my money back by the end of today I’m not going to call this location I’ll just call corporate. Still waiting for my money back from an order I didn’t even touch or arrive to pick up. And I’m not reaching out to Wingstop again, you’re supposed to reach out to me. I already reached out by phone canceled the order I never picked up and told him I put it to the wrong location and the guy on the phone said 3-5 business days so like I said I’m not contacting Wingstop. You’re supposed to refund me or contact me or I’ll just contact corporate. I’m over here looking at the $27.09 that hasn’t been refunded and I’ve been checking my bank statements and my money still hasn’t been refunded to me and I’m a...

I have heard some negative things about this place, so I held off on trying them. Well me and my roommate were working on our house all day one day so I asked her if she wanted me to order out since it was late and too wore out to make dinner. She likes boneless wings, well other places were closed or closing soon. Since Wingstop was open and delivery wouldn't take long, we ordered from there. Well, I'm sorry I hadn't ordered a long time ago from here. The boneless wings were huge, and chicken tasted so fresh. They were cooked perfectly, not over or undercooked. My roommate said her fries were fantastic, and she is picky about her fries. And my corn was just as good. One of the best places we have tried. We both decided this is our new go to place when we want wings. And the service was fast too. Thanks for such...