Jersey Mike's Subs — Restaurant in Oklahoma City

I placed an order the night before for delivery and at the time of delivery should have received the order and it hadn’t been delivered I called and was told the order was set for pickup at 10:30. I asked how when I set it for delivery at 11am. The young lady said IDK but it’s ready for pickup. I get to the restaurant and show her the app that clearly shows delivery requested & she walked off talking saying something about being short staffed and it couldn’t be delivered… yadda yadda as she was walking away I couldn’t hear all of what she said. The order was not completely ready and needed to be bagged. The heavier gentleman began to explain that the online group order stuff was new to them and they weren’t sure about it, they don’t do deliveries in their personal vehicles, it’s usually door dash or some 3rd party, and all he knows is it’s being advertised behind the meat counter. So I reiterated my entire point.. HOW WOULD I HAVE KNOWN DELIVERY WASN’T POSSIBLE, IF I HAD NOT CALLED? The young lady returned with my order finally bagged up and said the regional would be in and she’d have them call me. The heavier gentleman offered me a free drink or cookie (decent customer service) I declined. My whole point is considering my order was placed the night before I should have received a call upon realizing my order couldn’t be delivered it was set for delivery for a reason as the food was to serve as lunch for a training class I was hosting. Because of them the host had to stop training to go and pick up lunch. 1 star because the food was 5 stars 1 star for the heavier gentleman’s attempt at customer service. Sorry there was so much going on I...

11/12/21 I was excited to find a sub shop that served gluten free subs. They use udi’s bread which is a bread I’ve had at other restaurants that had gluten free options and I’ve worked with it at home. It’s great but there is one stipulation to using it. It has to be toasted otherwise it falls apart and turns to mush. I ordered a gluten free sandwich toasted. We were the only people there for a while and after a long wait I finally received the sandwich. It was mushy and falling apart. Not a big deal, I just asked them to remake it but make sure they toasted the bread. About 3 family’s have come in at this point and my order gets put at the end. I then watch the cook make one sandwich at a time with a huge grill meant to cook multiple meals at a time. So I waited for 40 more minutes while I watched 20+ people get served at the Taco Bell next door. Finally I get my sandwich and it’s exactly the way they gave it to me the first time, mushy and falling apart. So I ask nicely, hey, did you guys toast this sandwich? The guy says, technically no, we don’t have a toaster, we just put it on the grill for a minute. I’m a little shocked I had to wait 40 minutes for something to be remade the exact same way. I just politely asked for a refund. I will not be back. Plus the two drinks and chips were about 10 dollars and they were canned drinks. So I spent 4 dollars on a bubbly. I only ordered one large gf sub and that was 17 dollars and the place doesn’t own a toaster…. It’s just bizarre. If I worked at a sandwich making place and they told me there is no toaster I would have to quit right away because it’s a reflection of a business being a...

Went to counter, short woman had such an attitude with scowl at the 3 of us. She was down right rude. Thinner taller woman was worse. They were a team of female thugs who create a hostil environment. I’ve never ever been treated in so many disrespectful ways in my life. I’m a former, chef, GM and DOO of restaurants throughout the country.

You want details? There are so many details that I don’t even care to leave them. Your business is hurting because you have disrespectful, rude, uncoached employees that need to be fired, they are not worth saving.

They deserve a lesson in humility. I haven’t even mentioned sanitation. They are despicable humans who do not deserve this much verbiage. They need to go back to school to learn how to be like human beings.

I feel terrible speaking this way because I believe in everyone has a bad day. That’s not the case here. We went to a store a few doors down to get some things and said something to the most hospitable employee. She shared how known that the employees of this Jersey Mike’s are so rude, disrespectful and dirty. She also said that most of the businesses around will not go there because of this constant behavior.

So as facts are important, in this case, the fact is the employees are killing the business, but, more importantly the company is sending the wrong message to their patrons that it’s ok to act this way when taking care of customers.

I blame you the company for this conundrum that will continue until someone goes out and does what they’re paid to do, “THEIR JOB”.

Good luck, A paying no longer customer of...