Doc Green's Salads and Grill — Restaurant in Olathe

We'll never eat at Doc Green's again.

We've had problems with orders being placed incorrectly through their online system and orders being made incorrectly at the location, only to discover the problem when we arrive home. And, my husband has Celiac disease, so when orders are made incorrectly, it can be a serious problem. We have to drive 10-15 minutes each way, dependent on traffic, to the location. So repeated trips are less than optimal.

For example, on at least two occasions, their online system arbitrarily adds guacamole to orders. 2-4 sides of it have been added to the order without our consent. Overcharging by $10 to $15 each time. The first time it happened, I was advised by a manager that their online system was having problems adding it when customers hadn't ordered it. Several months later, the problem occurred again. The new manager I spoke to argued with me and stated my husband obviously ordered it by mistake. I had to request a district manager and spoke to Devon. Devon stated it had been an ongoing problem for 6 months and then changed his story the next time I spoke with him, stating the problem had been fixed and that my husband obviously misordered. Um, no he didn't.

I also texted Devon all of the issues that we've had with the location and he couldn't even be bothered to thoroughly read my complaint and has inferior listening skills. He tried to tell me I'd changed my story about my complaint, which I hadn't, and that the company had never had a complaint from me in the past. Wrong. One example includes a previously written complaint on Yelp review when they first opened, including e-mailing the company to complain and that no one ever got back with me. One of the owners responded months later to the complaint and apologized for failing to answer the e-mail complaint.

Devon had offered to pay for dinner for everyone in the household due to all the problems we'd had, but after his tone during our last conversation, I told him to keep the food. We aren't interested in dining with them again. I asked that Scott contact me so I could address Devon's unprofessional communication skills. Scott is the one that responded to the prior Yelp review. A week later no one has called.

This is what happens when you put an obviously untrained relative in a district manager position. Yes. Devon is related to the owners. I've dealt with district managers in the past related to complaints and none of them have behaved this way.

Flaky company. Save yourself from a headache. Their food isn't good enough to...

The food was great. Plenty of options, and they all looked tasty. The value was good for what you receive. Everything was really fresh. The problem was with the staff. I've been to hundreds of different restaurants, all of them have different procedures. Not a problem when you know what's going on. First time there? It would be nice for some directions. Ordered my two salads at the start of the counter, then then staff member immediately looked to the people behind me. So I went further down the counter. The cashier weaved me over and rang up the two items on my ticket. I told her I wanted three sides. She said ok and told me the total. I asked her if she needed to know what I wanted for the sides, I was told no, she just rings me up. I was wanting a drink, but was never given a chance to order or asked if I wanted anything else. After the people following me were rang up, I went back in the line and told the manager I had paid for three sides but never got to order ţhem. No apologies or anything, just what did you have? The food was good, but that's so at 50 other restaurants in the area. I'll be spending my...

This place is fantastic! Their food was insanely good and fresh and healthy. I had heard about this place and this was my first time eating here. I ordered a ceasar salad and got a buffalo chicken ceasar wrap which came with a side and I chose the parmesan crusted button mushrooms. I'm not joking when I say that by the time I was done paying my food was ready literally took me 1 minute to get my food. Also fun thing, you don't get cheated on the portions when I ordered my salad he took a handful of greens and weighed it to make sure it was the right amount and let me say it was more than enough. All of my food was next level delicious and considering that everything was healthy you should take this review with serious weight. This is a perfect place for turning over a new leaf like I am. My journey to a healthier me starts here and I also got a gym membership and both the membership and trips to Doc Greens are in my future. The portions also may I add are quite large. I highly recommend this restaurant and will be back as I said many times and can't wait to try...