Five Guys — Restaurant in Oldsmar

After church family lunch, this time my wife, granddaughter, her friend and myself. The girl’s begging for burgers and fries. So we decided to try 5 guys. Arriving about 12:30, the parking lot was mostly empty. Turns out good timing because when we left the lot was full. Over to the ordering station we glanced at menu though I had already checked it online A bit on the expensive side at $10.29 for a Cheeseburger. Probably because you can add any or all the 15 toppings at no extra charge.

My wife and I got a Small (1 patty) Cheeseburger with the regular toppings plus jalapeños. Granddaughter got the same and requested lots of pickles. Her friend got a Double Cheeseburger plain. We also got drinks for wife and I and milkshakes for the girls. Again, a hefty $5.19 for a shake. Also for that you can have any or all of the 9 item adds. I was disappointed that each only chose 1 item. And we ordered a large $6.19 Fries to share.

Drinks were self serve. Milkshakes came quickly. After a few minutes wait our meals arrived. Granddaughter was disappointed that her burger the same amount of pickles. Burgers were ok, nothing very special. I can’t imagine more than the regular toppings - you would need a plate with knife and fork! Our Jalapeños were very mild, fresh instead of pickled would be better.

Fries were ok but no better than most fast food restaurants. I was surprised at the amount of fries. They filled a large cup plus enough loose in the bag to fill another large cup.

At over $60 for a hamburger place, for four people, more than a bit expensive. Maybe great for someone that wants many extras but to us, not worth double the...

update still no response back from five guys corparate office i submitted my claim in august and have not heard a thing back and it’s been 3 more months great job five guys i am impressed well not really please don’t use this restraint spend your money at a mom and pop store where they truly want to make your experience great . we are now at 9’weeks and still no credit i wonder if corparate actually looks at reviews for there stores or cares to ……7/31/24 still no response back from store on credit ….7/24/24. Still no response from five guys on my refund .I should have looked at the lowest reviews and I would have never ordered food from this place please do yourself a favor and go help a small Mom and pop restaurant and not this franchise who could care less about it’s patrons….I placed an order online may 21 for a reorder to be delivered and it switched to a pickup instead ,So I called store to cancel and they informed me they would refund my order .So I placed a second order for delivery which I received .The food was great as usual and the Uber eats was delivered in a timely manner .. I waited about 2 weeks and no refund to my account ,so I called back to the store and spoke to manager and he got my name number email and would let me know when I could expect my refund .Crickets so I called again same scenario spoke assistant or shift manager and it’s been another week no response I have given both order numbers placed on may 21 and now...

I was craving seasoned fries so my husband drove to this location to get an order. He asked for large seasoned fries and when he brought them home they were just salty fries. I had been craving them all day, and you could clearly see my sons and I disappointment when we opened the bag to discover just regular fries. To make us happy, my husband drove back to tell them he received regular fries not seasoned, so they just offered his some seasoning. I am appalled that no one offered a new order knowing that the seasoning sticks better when they are just out of the deep fryer. Instead of rectifying the mistake they simply handed him some seasoning to put on instead of a fresh batch. When you pay $7 for an order or fries, I expect them to be fresh and right, especially when someone returns 30 minutes later to inform of the mistake. This was the 2nd time they got the order wrong. 2 times I have been there in 3 months craving seasoned fries I got the wrong order. I understand people may be tired at the end of their shift, but there is no excuse for simply not offering satisfactory solutions for such issues. I hope management can teach employees to properly replace a wrong item. We don’t order food out that often, but it seems like every where you are expected to tip, and you can’t even get the...