McAlister's Deli — Restaurant in Olive Branch

The manager was immaturly making a joke and laughing when I called in for my delivery order to tell them I'm allergic to wheat. They told me that there is bread on the surface and that's the surface where my gluten free sandwich would be made. I informed her I'd lose consciousness if I consume any gluten filled bread. She said ok. Well I get my order and the sandwich that said "no pickle" clearly has pickle (picture included). The pecanberry salad is supposed to have grilled chicken. My order arrived. Pickles were in the tray with my "no pickle" sandwich. The pecanberry salad was missing the chicken. I tried to tell her every time she stated that my sandwich didn't have pickles that indeed it had pickles. She just wasn't open to hearing me. Every time I began to inform her she cut me off. The bag did not contain any napkins. I called back in and told the girl that the salad was missing the grilled chicken. The girl on the phone argued with me and told me it was added to the salad. I offered to send her a picture of the salad and she denied my offer. Her sas tone attitude tone copped an attitude and told me that they would just refund the order. I rebuttalled and asked if they would just bring some grilled chicken. With the sas attitude tone in her mouth, she stated, "DIDN'T I JUST SAY SHE IS GOING TO REFUND YOUR MONEY!" Idk what her mother did or didn't do raising her but my own kid sure would have been smacked across the face talking to an adult the way this girl was speaking to me. I make a 6 figure income. I wasn't trying to get a free meal. I can afford food. I just wanted the meal correctly. That was an extremely rude experience with all three employees I spoke with at this location. I like the food when it is made correctly. Those disrespectful kids being disgusting humans are what ruined this location. As you can see.... no chicken on the salad and clearly visible pickles in the...

This occured last night. I usually go to the Southaven location, but for some reason the Southaven location was already closed at 7:45 pm on a Tuesday. Being not too far from eachother, I came to the OB location. Worst mistake ever! I arrived at 8:05 and there was nobody else in there except for the people dining in that already received their food. I placed my order, paid, and waited. I sat there and waited until 8:50 for my TO GO order. From my count, there were over 6 people in that kitchen. While watching them bag my order, i noticed that there wasnt a bread bowl. even though I clearly paid for it. They asked the back staff for the bowl and I waited for the bread bowl. They never gave me my kids cups for my three kids meals, and by the time I waited almost an hour, i was so annoyed, i forgot to ask for the cups a second time. I get all the way home, go to eat my food, and wow, they didnt even include the soup to my choose 2. I was literally stuck with a bread bowl, no soup, and half of a sandwhich that looked like it was put together by a blind person. I paid almost $11 for half a sandwhich! Everyones food was cold as if it was sitting in the kitchen for the hour I waited. I live 12 min from this location. It shouldnt have been cold. Of course, they now close at 9 instead of 10 like their website says, so there was nothing i could do at that point but go to bed hungry and $50 less in my wallet. This is absurd. EVERYONE in that kitchen needs to be fired. The front of house staff were "nice" but you could tell they were annoyed with their call-in and web orders being placed. While I waited, numerous other people came in to collect their orders and they were still waiting as well. I will never be back. Save the trouble, and go to the...

I placed an online order last night at approximately 6:55. I was told the estimated pick up time would be 7:15. I arrived at 7:25-7:30. The order was still not ready and there were no meals in the pick up box. There were others waiting as well. Customers there to dine inside left because they were never greeted. I was asked my name multiple times and told them the estimated pick up time but they never responded. Finally around 8 PM I asked for a manager. She asked me for my name again. She had already asked previously but I wasn’t aware she was a manager. She then told me that “to be honest” she forgot about me earlier. Then she told me the food I wanted was unavailable because they were out of wraps. She replaced both of my wraps with other sandwiches of my choosing. I chose a club and the memphian. I got home at approximately 8:35. There was a half eaten tortilla chip in my sandwich. I attached a picture of the chip.

I called the CEO of Southern Rock Restaurants. David Blackburn, who is the franchisee, but there was no answer and the voicemail inbox was full. The customer service at this location is horrid. The food has obviously taken a turn for the worse. Others that were waiting for their pickups were door dashers that were having to talk to mad customers of their own and even cancel orders. The location was out of wraps but didn’t tell me until after I had been there an hour. They told another customer they were out of bread bowls after she had waited nearly 30 minutes but she was so mad that she just left with what she had. The location needs to be fixed badly and until it’s revamped, i highly suggest going to one of the many other and better choices in the...