Starbucks — Restaurant in Olympia

3 years ago I wrote a raving review about this place. Unfortunately things have gone downhill badly. I was here a couple weeks ago and ordered a 16oz iced vanilla latte I asked if there was a 20oz and was told oh you want a large. When I got to the window the worker was a short boy with long curly black hair. I made a joke about him saying large I thought it was taboo for Starbucks. At which point he corrected me for saying large. That's when things got weird.

I asked him what he had charged me for and he said a venti. I told him I only wanted a small coffee as it's for a 16 year old and this was 5 pm. At which point he smirks and says I'll have to get a refund then. I told him that was fine. Then the shift manager came and started counting out the change she got frustrated literally THREW THE CHANGE at me and was like here that's all the difference would have been anyway. When I asked for a receipt they closed the window in my face. I didn't do a review because i never experienced anything like this before here and thought it was one off.

This morning (a week later) I came in the morning to get breakfast and lunch before work. When I got to the window I asked if the manager was working. The worker a taller woman with black hair told me (very rudely) he's in the back doing something. I asked if he was available she said he has work to do you can talk to a shift leader. I asked again just to be clear he's not available correct? She rudely gave me my food and was like no. She then closed the window before I could even say anything. My lunch wasn't even edible but that's besides the fact of how horrible my visits have been...

So it's Saturday morning and I go to the Starbucks on Martin Way and when I order my coffee I accidentally said if I need a 20 oz caramel macchiato breve with three shots of coffee well wouldn't you think a barista would know that? A 20 oz is the same as a venti oh my God isn't that common knowledge. You know it's morning. I'm tired so I said 20 Oz but you would think they would understand that. That would be a venti So I wanted three shots because it's supposed to be a 20 oz. Anyway, she comes back and gives me a grande a 16 oz coffee with three shots of coffee so my coffee is terrible. I mean horrible because there's three shots in here and it's so strong because it's a grande and the gal didn't seem to put any flavoring in it. It doesn't taste like anything but super strong coffee. It is the worst coffee I've had from Starbucks I think and she took a long time to make it. So I thought man it's going to be good right? Wrong. I'm upset 😅 ugh So make sure if you go to the Martin Way Starbucks make sure you don't say a 20 oz because you'll get a 16 oz You need to tell your workers that if someone says a 20 oz By accident The baristas should know what that ...

Early morning drive-thru, I was probably close to being one of the first customers. No one else in line. Friendly people got my order right but for the wrong price. I ordered a venti mocha with an extra shot, the sign showed my total to be $5.96. With tax. When I got to the window they wanted to charge me $7.06. I don't drink coffee at Starbucks all that often so I don't know the actual prices of their drinks. However to have the drive thru electronic billboard tell me one total and then have the employees tell me another price and not give me a receipt, Makes me tend to think that the employees are overcharging for extra tips. I'm not sure what's going on I'm just telling you what happened and the perception I was left with. Quality of the drink was fine, overall customer service is very polite but when I'm charged to different price then the drive-thru board showed, then you don't get all your stars. An easy 5 star experience ruined for lack of...