Bruegger's Bagels — Restaurant in Omaha

This week was the very first time I've had a Bruegger's bagels, and I have been twice! I ordered in person once, and I used the mobile app the second time.

First of all, the staff was friendly and accommodating. The person who took my order was engaging and quite friendly, and the people who were making orders were also kind. Initially, there was one person making sandwiches, but once traffic began to pick up, another person came to help move things along a little more quickly. I appreciated this, as I was cutting it super close to being late for work then. The second time I went, I was not in a rush, but my order was waiting on the counter for pickup by the time I got there. So, thank you to the staff for your friendliness and efficiency! The food was hot and fresh and tasty. They did a mostly good job making it!

I say "mostly" because neither one of my sandwiches was made correctly. I ordered a zesty egg white one day and then a bacon, avocado, tomato egg white (that's a mouthful) on both visits separately. Both sandwiches were supposed to be made with egg whites, but I received whole eggs instead. The sandwiches themselves were still super tasty, but I was pretty disappointed I didn't get exactly what I ordered either time, and I'm not sure where the confusion transpired with the person or people who made either sandwich, as it is clearly a sandwich with egg white included in its name. The only item I customized differently was the bagel for my first order, which was correct!

So, the TDLR of it is: staff is friendly and efficient, but should work on paying closer attention to how...

If I could give 0 stars I would. I don't know who took the order but they need to be let go or something. We work at the hospital. We don't get free time too often and the 1 time we do we as a group order (together not separately) food from this terrible establishment. We had the order nicely written on paper on top of verbally explaining the order to the cashier. We made it pretty simple for them! And somehow we had a whole order missing, we had a sandwich that was made completely wrong and we had a sandwich that wasn't even the right sandwich! So we had 1 person get absolutely nothing 1 person who couldn't even eat the sandwich due to allergies and another person who didn't even get the correct sandwich (one which nobody at all ordered). Like I'm not sure HOW this could happen when we literally made it so easy!!! It's as if the person taking the order DID NOT CARE TO LISTEN! I'm so disappointed in all of this! And we work hard with what we do and the one time we tried something nice for all of us it was completely trashed by people who clearly do not care about their job or lack of knowledge on how to do their job! On top of all this when calling the automated voice menue clearly states " "Deliveries" and told by the person who answered the phone that this company does not do deliveries (cause we wanted our orders fixed and delivered) and they stated "our company doesn't do that so that automated menue is wrong"

Wow just wow. And this pic! DOES THIS LOOK LIKE A WESTERN BRISKET TO YALL? NOT ONE person ordered anything similar to whatever this is!!!...

I am from out of town in Omaha for vacation. My last day here before I head back home I wanted to grab some breakfast. The menu looked so good and I love bagels so wanted to give several things a try! I ordered online and when I went inside I told the lady I had an online order. She said "I have your ticket right here" which seemed a little off putting not a "we are still working on it" or "it'll be ready in a few minutes". I said ok and sat down. I heard someone else in the back sau she was going to work on my order (not to me, just saying to another worker) I waited. And waited. And WAITED. To be fair, I was on my phone and wasn't paying attention, but I sat at a table close to the counter and thought someone would tell me when it was ready. After about 15 minutes (10 minutes past when it was estimated to be done, which also I didn't mind waiting) I looked up and saw bags sitting in the counter. Maybe its me, but I figured if you know you have someone waiting you might tell them when their order is ready. So who knows how long it was sitting there. I ordered 3 bagels (2 sandwiches 1 sweet bagel with cream cheese) there was tomato missing from my avocado/egg/tomato bagel, and my single bagel with cream cheese was toasted when I requested it not to be (even shows so on the receipt). It was still good, don't get me wrong, but slightly disappointed with mistakes/interaction...