Burger King — Restaurant in Omaha

Will never go to this location again.. they might as well close it down, since they want to close early. Went to go inside and get a milkshake for someone that was staying at a hospital near by. Mind you it was Friday at 8:30pm went to go inside and the doors were locked a staff was cleaning and i know they seen my son and I standing outside with my son knocking on the door. The sign on the door said the lobby was supposed to be open until 10pm and the drive through was open until midnight. So why in the hell would the doors be locked so early. I then decided to go through the drive through to order. I first ordered what my son wanted then went to order the milk shake and the staff said that they already cleaned and shut down the machine. Now years ago when I worked at a Burger King we couldn't clean the machine until 10 when the lobby closed. So needless to say we went to McDonald's across the street and got...

We will not go back to this location. We live two minutes from here. My husband showed up and they were out of chicken fries and lids and therefore couldn't make our shakes. The food was ice cold. The staff was unapologetic and even complaining to my husband that our order wàs too large. Ok 4 meals was too much? The fries were also ice cold rubbery and the drinks were sour like they hadn't cleaned the machine. Already submitted a request for refund since the app allowed the purchase to go through even though they didn't have chicken fries and couldn't make shakes. Ridiculous. At least if you don't have a menu item, apologizing and compensation are the bare minimum customer service. I never make negative reviews but my girls were excited to try the Special Halloween meals. Huge...

I know it's Burger King, I'm not expecting greatness, what I am expecting is warm, if not hot food; I expect my order to be correct; I expect the sauces I order to be included; and I expect to get freaking napkins.

It would be one thing if this just happened once but EVERY DAMN TIME. How is this possible?! This time I remembered to check and sure enough, no marinara sauce or napkins, and when I asked, and told them napkins come standard they shut the window on me. Then I go to eat 90 seconds later and my whopper has no cheese and is legitimately cold. I cannot tell if this is the impossible burger or not - seriously, I still can't! And I ordered on the app so it was easy to see that I wanted cheese and marinara sauce. Train your...