Initial Visit

Service was a 3 star (read below for details). Their food is generally 5 stars. The buns were super soft yet still held everything inside. Their smashed patties were moist and easy to bite into. The flavorings came together nicely.

My favorite was the spicy guacamole burger priced at 6.49 5 star We also tried the Avocado melt with bison patty priced at 5.49 with 3 dollar add on for bison patty. This was a 4.5 star for me The Kitchen sink was another five star priced at 6.49.

The sides we tried was the sriracha slaw at 1.99. 4 star The flavors were ok for me, but I am not a huge fan of sriracha. It was a 5 star for my friend who loves it. Garlic parm truffle fries at 3.49 was a 5 star. They have a lot of parm. My friends complaint was that it was finely grated parm and not the shredded parm. I did not have an issue. We recommend adding honey mustard sauce (it was the only one we had for 25 cents)

On to the service... The staff seemed not knowledeable about the point of sale system, requiring a manager to step in. I never received cutlery for my food. My friend did. Which is an inconsistency issue. I saw the person walking around to 2 other tables before finally coming to me and handing me the food. They have numbers that you put in the paper tower holders I thought to make it easier, but my food was getting cold as the server couldn't figure out where to bring the food. He overlooked my number the first time and went to other tables first. I was pretty sure it was mine (and yes it was) When I was receiving my food, they asked me if I wanted ketchup. I said yes. They never came back to give it to me.

I will give them props that their manager came by. He asked how everything was. My mouth was full (back was to them when they came by) and could not respond, my friends said it was fine, so I didn't get a chance to say anything to them. My friends food had arrived without incident. but we were on separate tickets.