Toppers Pizza — Restaurant in Omaha

I went at 12am to pick up a pizza I had ordered online. The store was packed and no one was getting their orders. I approached, told them I was picking up and the cashier told me it would be at least 40minuts before it could possibly be ready because three people had quit that evening. There were four people behind the counter and a delivery guy at the counter packing up his order. I said that it wasn't a problem, I would go ahead and return in 40minutes. I checked in again when I returned to the shop and my order was not ready. I sat and waited in the seating area this time and watched new people arrive and leave with their orders before those that had been waiting. Finally, a few of the orders started to come up, each customer was given a free pizzas or appetizers and offered an apology. As the people slowly cleared out I was asked seven different times what my name and order was. In total, I waited two and a half hours! I finally got my pizza and headed home to discover, they forgot the meat! I was not given or offered a free pizza or appetizer and no one said sorry for the wait to me. I was the last person in the restaurant and never lost my cool. I have ordered here before, but the pizza has been very inconsistent. Sometimes there is no toppings, they have dropped most vegetables from their ingredients list, and it might be warm or cold, but never hot. After this last order, I will order from somewhere else next time. I most likely wouldn't have left such a bad review if I had been treated to the same free pizza with an apology as the rest of the people in my shoes. Or even a refund if nothing else, my time was worth more than the cost...

Great food, definitely eat here, but do not order pizza over the phone from these guys. Your call goes to a call center in India and they have no idea what's going on. They tell you the restaurant is out of ingredients they're not out of and you cannot ask questions because the agents are following a call center script and can't answer unless it is written in the script. They'll get confused and start the script over. I called multiple times. Same results. Pressed the wrong button and went to the new order line and the guy didn't understand what previous order meant. Called back and chose the right option and got the same guy who knew what previous order meant this time. WTF?! 🤷‍♀️ If you select option 5 it goes to the restaurant. Only select option 5. Their online ordering system is great. Works beautifully. The people there are amazing and super nice. Their food is so amazing, I ordered the pickle pizza so many times that they made it a permanent menu item. It was a temporary item. If they got enough sales they would make it permanent. One night I went in to pick up yet another pickle pizza and the guy behind the counter told me that solely because of how many I ordered they made it a permanent menu item and they were so impressed they brought it up in a company meeting when they announced it was a permanent menu item. Calling them on the phone unless you press option five it's like beating yourself in the face with a brick. Every single other experience with this restaurant has been absolutely amazing. I'm actually waiting on one of their pizzas to be delivered now and I'm...

Toppers Pizza is a grade above most chain pizza places. However, the quality of the pizza doesn't rationalize the prices. $16-17 for medium specialty Pizzas are ridiculous. Two medium pizzas and two drinks can run you easily over $35. Additionally, the recipe for their garlic cheese bread sticks is hilarious. There's so much garlic on them that you'd be better off just eating straight up cloves and calling it a day. The messed up part is I'm only slightly exaggerating. It wasn't a fluke either, every time I've had them they've come with ridiculous amounts of garlic on them. I've also been denied delivery service before by them, despite the fact that I lived only 3 miles from their location, had already placed my order through their website and had my address approved, and gotten pizza delivered twice beforehand. A quick browse through some of the other reviews reveals that others have had similar experiences, indicating that there are employees at Toppers who pick and choose when they feel like delivering pizzas. I've also had an experience where I came into Toppers and the storefront was completely empty despite it being open. I could have robbed the place if I felt like it. With prices and service like this it's no wonder that the only recurring customers at Toppers are drunk college kids who come in at midnight. I'd legitimately recommend Little Caesars...