Hercules Burgers — Restaurant in Orange

Update: I'm sad to say that my Hercules is starting to live up to their 3-Star rating - Big Sigh! It's been a little bit since the last time we were here so we decided to order our favorites for dinner.

We usually call-in our order then swing through the drive-thru to pick up. The challenge began with the gal that answered the phone who took our order. She really struggled taking down our order of a Patty Melt with extra grilled onions, fried zucchini, and a sausage breakfast burrito.

Unfortunately, I don't think our Patty Melt had ANY onions 🤦‍♀️, the fried zucchini were wimpy, not crispy like they usually are - the containers of green salsa we got were bloated and I think they were spoiled - and the packets of ketchup were a sticky mess - it was a glob of sticky packets - we just threw them away. It was kinda gross! We bought the burrito for our son so we hope they didn't mess that up too.

It makes me really sad that quality of our go-to spot for a Patty Melt and zucchini fries has gone downhill!

I'm reducing my rating to 3-stars and we'll probably won't be going back for a while. We are creatures of habit when it comes to ordering from Hercules. My hubby really likes the pastrami sandwich and I just love their patty melt with grilled onions. We will usually alternate which one we order and split the sandwich. Plus we also REALLY like their zucchini fries with the ranch dressing - but every now and then we also like to get the onion rings. Both are really good and we'll served.

A couple of notes:

They are usually good at putting the ranch dressing in the bag, but do not leave until you have opened up the bag to make sure you have it. That is a 'must have' if you order the zucchini fries!

And we don't like to order the pastrami sandwich too late in the evening (after about 7pm) because we have done that a couple of times before and felt like we just got a sandwich of the tiny pastrami...

The food was surprisingly filling, but the servers who worked at the drive thru yesterday kind of seemed off. We added Hercules Fries to our order since I thought it looked pretty good from the advertisement they had displayed just before the window. It took a good minute before we got our meal, which wasn't a big deal. She gave us an overly stuffed bag of food and closed the window. I am a huge advocate of checking my food before driving off. I noticed that they forgot to give me the Hercules Fries and we waited for her to come back to give us the rest.

I turned to the window and saw her with her coworker with a confused look on her face.

She was probably wondering why we were still waiting and proceeded to ask us if we needed anything else.

We mentioned that they forgot our Hercules Fries and she said everything should be there.. we had regular fries with a meal we ordered and my boyfriend explained that the regular fries obviously wasnt the Hercules Fries.

She then apologized and told her coworkers that we needed those fries.

I don't know if it was loud inside, if she spoke low or they were all deaf, but it was kind of cringey and awkward to watch her struggle to tell her coworkers to give us our fries.

We got home after getting our entire order and found that the fries did not come with pepperccinis. My boyfriend is a huge fan of those and was a bit disappointed. In spite of the entirely awkward encounter at the drive thru, I think what stood out the most was the Hercules Fries. The other items we order were pretty good for what it was, but those fries are what I think I'll be...

Food is good, but not better than Johnie's Jrs..... the last couple times we've gone, they messed up my order. Time before last I ordered a grilled chicken sandwich, they gave me a fried chicken patty sandwich. When I called to request the correct sandwich be made, they made it seem like it was my fault because they call it a chicken breast sandwich, that is... you guessed it, grilled. It indeed is a grilled chicken sandwich haha. Okay. Now we just went there this last Saturday, sat at the speaker for longer than 7 minutes and got no one, so I drove up and there was a car at the window. I called to place my order because I noticed there was a car behind me and i didn't want them to wait too long. I call, they answer, I explain the situation and tell them I'd like to order. Immediately, idk why you didn't hear anyone, we are here, you should have waited. Haha I did wait, we thought the speaker might have been broke. I ordered a side of sour cream to put on my tacos and they put a big blob of sour cream right in the middle of the chili cheese fries we had ordered. My man doesn't eat sour cream so he wouldn't touch it. I didn't bother calling to complain because I'm tired of it being my fault my order is wrong when I know i ordered my order how we want it. So Johnies Jr will be our go to place. We would only go to hercules when we are lazy because they have a drive Thru. Sad because their food can be good if it's right, I don't understand what happened. Our order problems started around...