KFC — Restaurant in Orlando

I ordered on line at 4:36pm to be delivered for 5pm at my employment . We have our dinner at 5pm. As of now our meal has not arrived and I called the on shift manager. She had no answers as to who owned the store and couldn’t give me her general managers number as she soaks it was a private number. She said her name was ebony and she just came on shift. She was no help what so ever . We have no time to eat as our dinner was not delivered on time. I asked for a reimbursement. No help what so ever. I want a reimbursement of my money. Your employees need to all be prepared with information and numbers available to present to customers. This is more than ridiculous that we order and pay and expect to eat on our dinner break and as of 5:25 pm it has not arrived. Your employee tried to say that it was only 5:16pm and we still had time to eat . But, the person from DoorDash had just walked out the door with our meal… this is more then unsatisfactory.. I expect a response asap. And a full reimbursement… this is the 2nd time that we have ordered from this location… someone needs to do a complete investigation into there establishment and the customer service needs extreme overhaul… Sincerely a very disappointed last...

First Impression when you go to the drive tru it’s so dirty that I wanted to leave but I was hungry and craving for KFC that I stayed.

I ordered tenders and I wanted large fries and the lady told me that at this time she can’t make bigger my combo, that I can add extra french fries if I want. Ok I did… she told that they were making fresh tenders so I had to park at the entrance at they’ll get me my order to my car.

They didn’t put any napkins on it, neither sauces, I have to get down of the car to get them inside… The place was very dirty too.

I ate in the car… first thing, I wasn’t sure if I ordered KFC or Long John Silvers because the fries smelled and tasted like fish. I don’t know if they’re using the same fryer for fish and fries..

Everything was very hot which is nice, but the tenders needed more cooking… I couldn’t finish my food.

Years ago KFC franchise were very good, they have really tasty fries, but this disappoint me, I don’t think I’ll be craving KFC...

i went to their last night to get some 3 orders of the fish meal which i love the person at drive thru told my price so as i got up to the window the nice man told me they didn't have enough hushpuppies and ask if i would like to take a biscuit instead so i reply back stated if i could get another fish instead but i notice how the Manger a black lady with a black and white strip shirt on she was just rolling her eyes when the guy told her what i would like in the place of not having the anymore hushpuppies she started talking all crazy walking off fast like i did something wrong to her so i ask the guy why is she acting like that over a peace of fish really its not the serious so i can hear still taking loud a crazy that was not a good experience at all when you have people who hate their jobs and take it out on the customer not cool i will have to report her to corp she was not professorial at all to be part of management don't have to worry about me going...