Dairy Queen (Treat) — Restaurant in Ormond Beach

Today at 3:30pm My wife and I, both seniors, visited this Dairy Queen location, which we do too often. The same familiar young hard working staff are usually there, but today was different.

We got the same two blizzards we always get. Two minutes into eating them my wife showed me her cup and a medium length straight black hair was coming up out of the ice cream. I said, "no problem, I'll go in and ask them to prepare another."

I went back into the store and to the counter and a 40-something man who made the blizzard came to me. I quietly whispered what had happened and asked if he would remake it. He asked me where the hair was. I told him in the cup which I threw away on the way in. With Covid, I saw no point in us handing a cup back and forth.

He said that without seeing the actual hair, he would not remake the blizzard. I thought I misunderstood him and repeated what he said, he confirmed and said "yes". It was busy in there so I informed that him I would take it up with corporate. He told me to do that. What an jerk. Instead of just remaking the blizzard, he send me off to corporate.

What did he think? That two seniors were trying to screw him out of another blizzard two minutes after handing the first one to me?

We will spread the news and invite others to take a few minutes to drive south to the Daytona location. As for that guy, who is probably the owner, may Karma have mercy. And may Dairy Queen make better choices who they...

Special ordered a birthday cake a week in advance, paid over $30 for it and they still messed it up. Watched the girl clearly write on the order ' all vanilla' yet the night of my daughters birthday we cut the cake only to have chocolate ice cream. Called the store and asked to speak with the manager only to be given the 3rd degree and told "I have to call the person who make the cake then will call you back". Never got a call back, i had to then call back to the store to be told that the store owner will be calling me. Worst customer service ever!! A women then called my home stating she was the owner and was VERY UNPROFESSIONAL and clearly lacked customer service skills as well, only to be told i needed to prove my daughters cake was wrong and when i said that i think its ridiculous being how i feel as though im being held at fault just for wanting some resolution for THEM ruining my daughters birthday cake she then told me to take my business to another store because she was not going to solve this problem. So beware, if you want quality with good customer service, DO NOT GO TO THIS DQ. Clearly if the owner doesnt know how to treat customers neither will...

I haven’t been here in ten plus years until yesterday. Went in and got and Ice cream for myself and my dog. The counter person gave me a little bit bigger cup for my dog. Went outside and got my dog out of the car and walked over to bench near Dairy Queen but not using there chairs. Gave the dish to my dog and proceeded to eat mine. When my dog finished she moved behind my and rolled in the grass. A couple stopped over and petted her and said what a smart dog. A minute later someone came out of Dairy Queen walking very aggressively toward my dog yelling about a leash law. I called my dog over and we walked back to our car while this guy verbally kept it up, calling me an idiot and trying to escalate things. I told him I wasn’t going to debate him, he again mentioned the leash law, called me an idiot and drove away. I have read the Leash Law and it states a dog that responds to verbal commands is equivalent to a leash in Volusia county. I wasn’t breaking any laws and hope this person does not work at Dairy Queen. Guess I won’t return...