Starbucks — Restaurant in Oro Valley

Granted, the old location was somewhat small and outside seating was never originally designed as a bistro patio, but it was cozy and served as a hub for a large community of regulars and bikers. You wanted to go there. Plus it had a killer view of the Catalina mountains. The staff were friendly and knew their patrons. The new location, basically in the parking lot of Fry's, is more remote and doesn't feel as conducive for friendly gatherings. It's about as inviting as the checkout lines at Target. The new design philosophy of Starbucks permeates it's decor and functionality. It obviously is designed to fit the tastes and lifestyle of the new millenials. So what is that style? Gone are comfort, cozyness, quiet places for repose. In its place are an abundance of hard surfaces - everywhere! Floors, ceilings, walls, chairs, tables. They work in perfect concert to reflect EVERY sound. So your ears are bombarded with every conversation, kitchen noises, clinks, scrapes, chairs drug across hard tile, rackety children. Its a cacophony of nervous brain draining stress. My wife actual said she thinks the geniuses who designed the environment did so on purpose to shoo people out to sell more product. This rackety environment is made worse by low dark ceilings with more hard relective surfaces meant to deflect more noise into your soul. And the walls are mostly dark, almost black, as are the floors. All the tables and about 95% of the chsirs are hard and uncomfortable. Lightly is sparse, like in very dim downward directed pools of myopic eye straing light. It's all about as inviting as a mortuary waiting room. Except that would be quiet, whereas I'm still here writing this with slivers of sharp shreiking sound penetrating my head incessantly. There's a large high ceiling room out front, that defines sterile, and that is even more echoey and loud and off putting. It has no door leading to the adjacent outdoor patio. That patio at least offers you respite from the maddening interior, but has tables designed for munchkins. Gone is the beautiful view of the Catalinas, blocked by 3 full grown mesquite trees. We'll never return to this nightmare of impersonal factory think, obviously designed by some elitist architects working on the 10th floor of some penthouse office 2000 miles away, out of touch with real people with real lives...

This store is chronically out of cold brew and today it was the matcha; the only two drinks I drink. I was pretty upset and the manager, Jennifer, handled my concerns beautifully. I understand that accidents happen but it is completely how one handles it that makes all the difference. Jennifer should teach customer service because not only did she remedy the problem, but unruffled my feathers and went above and beyond her requirements. She is mature, understanding and a superb manager. I felt like I was in her living room as she strived to maintain my business. Super grateful she was there and handled herself the way she did. She salvaged a rainy day-a day she was willing to go get wet in to get more matcha from another store! What a peach...Thank you for having her on board! Jennifer, thank you for treating my friends and I like royalty today instead of the classic...

Source your food and beverage items from real food sources, not lab grown. 2. Tel this to Starbucks corporate: you need to treat all of your employees much better with more pay and HIRE MORE PEOPLE at their stores, especially this location. It’s a rotating door here at this Oro Valley location. 3. Double check that any food items you’re out of are appropriately labeled as such with the logistics of the Starbucks app; picking up an order only to see “sorry we’re sold out of this item” written on paper isn’t professional, looks bad on the employees, the store, and Starbucks as a whole. I should be able to see, per store (and it wasn’t bad before now), exactly which items are sold out. If they’re sold out, don’t let people purchase them. 4. Every single beverage item should have the option of determining how much ice, or...