Kyoto-Oviedo — Restaurant in Oviedo

I ordered from both the food & drink menu, but I mainly had concerns over my boba tea order (pls be advised that my friend had similar experience with her boba tea as well). Initially I asked for a Thai tea, no boba. Once received, it wasn’t apparent to me until I took a sip that sweetened milk was not added to the drink, although I did notice prior to an attempt to indulge that the drink was orange in color more than usual. I let the staff member(s) know of the issue at hand and come to find out they did not have any “half and half” as she described it. Thus, they served me my drink order incomplete rather than mentioning prior to order being placed or whilst they were preparing it that this was the case. They apologized and I accepted their offer to receive a different & complimentary drink. I went ahead and chose their taro smoothie. Now similar to what my friend was already dealing with herself, this drink legitimately was all color no taste: it was pretty much crush ice i was “drinking”. Now when it came to confronting the ongoing issue again, she exclaimed that this is the usual way they make the drinks with no complaints, and how they did everything they could to try to satisfy us. Funny things is from the beginning they couldn’t fulfill my drink order from the jump missing one ingredient yet I still paid full price for that so…Nonetheless they offered to comp drinks for our next visit but I could tell that from the time she said it to the time we took our exit that statement wasn’t going to...

I've never launched a complaint against a restaurant before, but I had to this time. My family made an order over the phone and they told us that the order would be ready in 30-35 minutes. My mom went to pick up the order and when she arrived she let them know about the order and the staff told her that it wasn't ready yet. The staff saw my mom sitting there and waiting for a while and did nothing. Eventually my mom saw an order that was left to the side that looked like our order (we ordered a lot, so she knew it’d be a big bag). She proceeded to ask the staff about her food again, and the staff asked for her name and they finally handed over her order. It took one whole HOUR for that order to be finished, and no one seemed apologetic for keeping her waiting that long. It's ok if the restaurant is busy, but if your wait time is long then let the customer know. They should not be waiting double their wait time.

What truly made me write this review though is my mom's treatment by the sushi chefs. The chefs are Vietnamese and were talking to each other. With my mom nearby they were talking about my Vietnamese mother right in front of her. They had the audacity to say in Vietnamese “look at this lady turning purple from waiting so long," when they were the reason she's been waiting so long. My mom shouldn't have to deal with people talking about her right in front of her when she's been made to...

They need to work to bring a much better service. Seems to work without manager, and if they have one, wow, my friend you need so hard to learn how to manage a restaurant. They serve the food of couple of person in the same plate without tell you nothing. So you can wait and wait for your plate, and If the person where they put the plate eat your food due to that situation, guess what? Bingo! You have to pay again for food if you want to eat. Worse? They don't even said sorry!...That happen to me! and when I asked for my food they said ..."oh it's in this person plate, you're supposed to share". But They didn't said nothing to you, The person already ate it! So the waitress grabbed the plate from the other person, put the "untoched" roll (not what I ordered) in a new plate and put it in front of me! 😵😫👿 I said I didn't order that. And because the other person ate my roll, I had to pay for my roll for a second time! 😤 All because they are short of plates? Or just don't alert you that your food was served in a "common plate". Update July 13, 2019 Kyoto management, I believe in give opportunities. I was there today. Heres it's my today's impression Nice place, nice cashier, good food. Things improved. I gives today 4 🌟 🌟 🌟🌟 And I am going to keep the last 🌟 for the moment you stop to share plates. Today we received the order of two of my family in the same...