Wendy's — Restaurant in Oxnard

I’m appalled with the way my partner and I were treated. Upon pulling up to the drive through they had the car waiting for 8 minutes plus however long they were there before we arrived, then when we pulled up they took another 5 minutes to even say anything to us. When asking how they could help us, I stated I had a mobile pick up, I could barely here her mumble “pull to the window.” I told her I needed to make a few modifications and was told they can’t make changes to mobile orders. I told her it was for a dietary restriction as my partner can’t have wheat and then am told again, rudely, that they can’t modify mobile orders. At other locations we always order his burger lettuce wrapped and it has NEVER been a problem. I asked if the orders are started when we arrive because if they’re started when we arrive, they can easily tell the kitchen to wrap it in lettuce. They then tell us “even if it’s a dietary restriction we can’t make change your order.” I’m disgusted. Had to cancel the entire order because of how disgusting their attitudes were and what’s the point of still ordering if my partner can’t enjoy his food? They should be ashamed...

I hate wasting money! I went through the drive-through at 7:45 PM Wednesday evening April 5th. I ordered 10 piece regular chicken nuggets cheeseburger and a large chili with cheese. When I pulled up to the window I saw the gentleman scraping the bottom of the chili pot. Instead of telling me that they didn’t have enough for my large chili or offering some thing to go with the large chili the employees decided to give me a half a bowl of large chili for full price. Also, I tasted one of my sons chicken nuggets. I was giving spicy chicken nuggets instead of regular chicken nuggets. My family does not handle spicy well. If my son what a bit into a spicy chicken nugget we would’ve had big problems. Very disappointed in the service I received tonight. When I went into the restaurant to exchange the spicy for regular chicken nuggets the gentleman behind the counter took the spicy put them back on the heating rack took a box of regular out of someone’s bag and gave them to me instead of making a new...

I was at Windy's At 2010 N. Rose Ave Oxnard CA 93030 the Employee are okay the so called mgr was a young lady who bosted to that she's in charge of the restaurant I was using my Windy's offer and I showed her the offer on my Windy's site and she asked what do you want I answered just what's in the offer and I said look at the offer on my iPhone and she asked so what is it that you want I pushed on the site and this I asked please look at it because sometimes they erase so you can know and she snapped back at me so what is it that you want I raise my voice at her and said what is in the offer the $3 breakfast special and it's offering me a small coffee.!! She get out of my store you don't come into my store and raise your voice at get out so I left, I haven't been back since and I shared that experience with family and senior friends and a couple of them said they had similar experiences with mgrs at that Windy's I'm staying away from that store my first experience at a Windy's and I visited...