Love BBQ — Restaurant in Palmdale

First time here. Loved the idea of cooking or own meats. At first our server (a White lady) was very nice & friendly & we even asked for help on how to use chopsticks. I thought we would have a great experience. I was wrong. I was going to ask for salt & pepper to add flavor to our meats which were not preseosoned but I never got the chance....She, our server must have forgotten about us. She had said she brought small servings (& they were) to make sure we liked them... Then she would bring us more of what ever we liked...(it's supposed to be all you can eat)... Again we never got the chance... she never came back. We sat there for over 15 minutes waiting with empty drinks & empty meat trays. I can point out our neighbor table was having a completely different experience. The Hispanic man serving them was treating them like royalty... plenty of meats & drinks refills & constant attention. He even changed out their center table grilling dome. I would say that server was great but he really wasn't. I could hear them speaking Spanish & since I also speak it, I could understand them. It was obvious they knew each other. I tried to get his attention once but he was too busy being extra friendly & catching up with them to notice or care about anyone else. I had lost my appetite & was now on the verge of being angry & just wanted to leave. There is no front register counter. I could have just walked out & no one would have noticed. I had to find someone to pay my bill. I flagged down a worker. He was an Asian (Korean?) young man. He said you usually pay your server. I told him I was frustrated & felt we had been abandoned & just wanted to pay my bill & leave. He took my payment but then lied to my face... saying he had been walking around in our area to see if anyone needed anything. He had never come near our table at all. Very disappointed. I should have walked out without paying but I just couldn't do that. Sadly I will...

YEARS AGO this used to be a decent place to eat and bring company. NOW this place has fallen apart both interior and in management. I am writing to let others know if you plan on bringing your first date here, DON’T. The prices and how the pricing is applied to your order seem to change almost monthly. The rules to be seated and served are non-sense. If you’re planning on coming here to dine-in on a lunch break solo, they will turn you away (for example).

If you come here with a friend or spouse, which describes my visit, the wait for a table can be over an hour long. IF you are willing to wait, and you are waiting in line to take advantage of the lunch special, even if you arrived well before 3pm (their cut-off for lunch), if you are seated at 3:01pm, you will obligatorily be charged for the dinner which is more expensive.

So this is where my experience comes in. When I placed my groups name down on the list, it was well before 3pm. Before I agreed to the wait, I asked and I asked twice two separate servers “If I am seated after 3pm, even though I arrived here at 2pm, will I still get the lunch special.“ Both times I was affirmatively told ”yes.”

So, time for me to be seated comes. I am seated and then told after waiting the hour, that I will be charged for dinner by another person. I explain that I was told otherwise twice by two people. Doesn’t matter, they won’t honor their word, even though it was THEIR MISTAKE, they don’t offer a discount or any apology.

This incident pretty much set the mood for the rest of our evening, and ruined my experience here, and my day.

If this sounds like something you want to go through, then eat here. Otherwise, I would recommend driving a bit further for some ACTUALLY...

Went here for dinner went straight to salad bar and ate the miso soup and their fried food after my 3rd fried wonton I got food poisoning, before the meat came so I didn’t cook it or ate it and I tried to get a refund or told them to charged just for the salad bar(my date had to tell them since I was throwing up and laying on the booth before the meat came and the lady seen we still had all our food not touched and I paid 20 cash and the rest on my card and it hey didn’t refund anything since I already paid they ahead of time they said they couldn’t refund it but if I complained before I paid they wouldn’t have charged me but since I paid I can’t get a refund makes no sense! That they would not charge me for the food if I paid after I ate or if I haven’t paid yet since this restaurant charges after like every other place you eat and then pay but I decided to pay first for the all you can eat. Makes no sense just because I paid first they can’t refund me... waiter seen the uncooked food untouched. I understand they have a policy so you cook your own food and it’s on you but I didn’t eat anything raw!! Didn’t cook my own food . but I didn’t eat Korean bbq only the salad bar and miso and only 2-3 of fried wontons and a soup i didn’t finish since I got sick and i was sweating and laid in the booth and then had to throw up in the bathroom for 30 min I couldn’t even leave or talk since I was so sick. Almost called ambulance it was bad food poisoning and barely made it to walk to the car after 30 min of throwing up because I couldn’t leave the...