Generations Coffee — Restaurant in Palmdale

We decided to try out a new coffee shop that was local, and this one seemed cute. I am visiting from out of town so didn't want to travel far from where we were staying. The painting was going on, I love that idea! At first there was only a woman and her mother waiting (apparently for their drinks). I ordered the vanilla frapacino and my girlfriend ordered a black cherry espresso latte. We sat around for about 10 minutes and I was noticing that there was no one making any drinks. I thought that was weird as we were standing near the pickup side. Thats when we overheard the mother and daughter starting to question the barista. They exclaimed that had been waiting for over half an hour and needed to go and where are their drinks. I picked up that they had not even started making this woman's drinks. At first it sounded like a large order she was waiting on, so we thought that makes sense if it takes a while, but this was not adding up. When she stated it had been this long the kid told her they were busy doing a big order and will start on hers now...this is when we started paying attention to what was actually happening. There was 0 drinks or food being made. One kid I could see sitting behind a podium (behind the painters spot) on his phone. Another kid was popping in and out but seemingly doing absolutely nothing. And the kid that took our order wasn't doing anything, then started making her drinks. We are now 20 minutes into waiting for our drinks. A man with his 2 kids come in. Orders some food and a chai tea late. A few minutes later his tea comes out and then the food. By now we are getting upset. No one has acknowledged us or said that it was still being made etc. 30 minutes in I'm staring at them but there's 2 kids chatting and no drinks still being made. I go up to the counter now as honestly I just wanted my money back and to leave but instead asked why our drinks have not been out yet. By now I know this kid is lying. He responds to me and says sorry we had a big order we were doing. Where? Half an hour ago he said the same thing to the young woman and her mother. When we saw them finally get their 2 drinks after their 40 minute wait time we knew we were screwed. Even after I said why are our drinks not out, and he lied about some invisible order that in the 45 total minutes we were waiting for, it never came out. One kid was still hanging around on his phone going back and sitting down on the chair. Finally we've got 1 drink, after being told they only had sugar free black cherry (not what I would choose as sugar free tastes like chemicals to me) also turns out it is a ' mocha' not a latte which I would not have ordered if they would have told me it was a mocha when I asked what it was...One drink out. About 10 minutes later our 2nd drink came out. By then we were running out of there 45 minutes after we placed our order. Only the one kid was making drinks it seemed but the other 2 were just standing around or had no clue what was going on and rather be on their phones. Will never go back here. I was curious so looked on their Facebook page, it says they're a non profit religious organization helping build these kids in the work force.. truly I think it's a full grift to get subsidies perhaps? These kids clearly had no clue what was going on, could not perform their basic tasks, and then lied about it repeatedly even when we could literally see what was being discussed, as well as this happening to the women right in front of us. I went through and looked at a lot of the people painting and most people didn't even have coffees. I thought maybe this "big order" is for that. But there was nothing being set up or made by any other of the kids that seemed to have nothing to do but play on their phone, but they were too busy to make our order for 45 minutes. I was a barista in college. Takes a few minutes tops, even during busy hours. Either truly train these young people, or it's a cover. Was too sketchy and was so horrible with the lying and then receiving drinks tbh were no where worth the wait...

Super rude Service. ! We had been going there for over 3yrs. Loved the food, the service, previous owner and the puppy. We normally would meet our homeschool teacher there, have our meeting and purchase some food, drinks etc. Right after the teacher sees all the kids books. (To prevent the curriculum from possibly getting dirty with food or spills on it. Lol kids are kids. It happens! )

But this time it was uncomfortable to begin with! The lady that was there asked Can I help you? I told her, no sorry not yet, after we are done.

So meeting starts, and she kept hovering our table, asking my husband multiple times Can I Help you? With a very arrogant tone of voice.

At one point she came to the table correcting my child how his feet were on the chair. It was so awkward. We ended up finishing up with the books and put them away, I asked the kids what they wanted and got up to go purchase some muffins. She then approaches the teacher and proceeded to tell her how The people that she was bringing arent buying nothing. (Meanwhile I was at the line waiting for my order!!) Making us feel really unwelcomed. The teacher ended up just walking out to avoid conflict.

Its really unfortunate, because the homeschool community meets there all the time and it's a normal for us to get our order once books are put away. I understand that the new change of ownership will change things but the rudeness and their expectations were a bit extreme.

I feel that they should have a sign, so ppl know that the new rule is BUY SOMETHING before you sit down. Or don't use the restroom before you buy, The previous owner welcomed our homeschool meeting and understood that we all buy something at the end of the meeting.

To finish this up I would love to add that we have already spread the word to the rest of the families in the A.V and we won't be...

My wife and I came to “Generations Coffee” and loved the vibe. It was the best coffee I had in AV. A few weeks later we returned with our kids. My sons (6 and 10) are avid chess players and as soon as we walked in they said “look dad they have a chess board”. One of the employees immediately grabbed the chess set and placed it near the back of the store. I then asked him “do you mind if my sons play chess?” to which he stated “we’d rather not”. The owner of the store quickly jumped in and asked “well, are they going to play chess or just play with the pieces? We have a lot of kids who put them in their mouth or damage them” I explained to her their enjoyment for the game and how they were planning on starting a chess club at their school and which point she authorized them to play. I understand the reasoning and hesitation but there is an appropriate way to have a conversation rather than punishing all children and not taking accountability or addressing the parent. The coffee is what brings customers in, not the games.

Credit to the owner who did approach me and my family afterwards to discuss the employee. Stating the employee “didn’t mean anything by it” and that he “was instructed to take board games away when child came in”. In my opinion, not the correct way to run a business but it’s not my establishment so she has the right to do what she wants. The conversation was condescending and I felt that it was more for the customers around me rather than an equal exchange. The coffee was okay the 2nd time (my judgment may be clouded by the interaction)… but not good enough to bring...