Hobee's — Restaurant in Palo Alto

First off, you should know I did NOT stay to eat. I always like hobee's food, but there's so much that I can't finish. I asked the manager if there was a half sandwich and soup, and there was not. I proceeded to then take a look at the children's menu since I have been unable to consume regular portions lately. Yes it does say for "Children 10 & Under," but having been in the F&B industry myself, and one who is VERY adamant about what good customer service is, I knew that the manager COULD make an exception if I spoke to him (& he wanted to)...he did not!! It was my first time at this packed location, and I was dining alone (mature, single woman). I explained to him that I could not eat the size of the other food items on the menu and if you couldn't serve it to me then I would take a child's portion to go. He refused to allow me to order it, saying he knew it would be consumed by me and THAT I WAS LYING! I told him what I do with the food after I leave the restaurant is not important to him, and I was very upset and told him so. I told him I was going to Yelp about it, (but this is just as good.) After I left I called the corporate office and left a voicemail as it was lunchtime and most of the people were not at the phones. I wanted to inquire about the policy and if he was right and being such a stickler on enforcing that I can't order why does off the children's menu or if he was wrong and turning me away this time. The food might be great at Hobee's, the management at this location really sucks! I will not be back. (PS... Went down the road to little place called "A Good Morning" and had the best ever children's cheeseburger - that was HUGE, served with sweet potato fries, for...

My husband and I stopped by for breakfast. I was very excited to try this place. It started off fine, quick service for getting our morning coffee. The waiter was quick to help at the beginning. I ordered Bennie. There was confusion on the menu. Husband wanted to know want came in the breakfast bowl decided to go with an omelette, waiter made some suggestions,all was going great. I ordered a Bennie which I thought came with pancakes and a choice of coffee cake or hash browns. Order came no pancakes, hash browns were actually country potatoes (which I don't like), and my husband omelette was okay. All in all we were unimpressed but it happens felt like we spending more money than what the breakfast was worth, didn't really like the food, but that's on us. If that's all that happened we would have shrugged and said nothing. Sometimes you just don't fit with a place. Waiter came by and asked us how our food was we said that it wasn't for us, but eh it happens. NEVER saw our waiter again. 15-20 mins later had to go to the front and ask for a check. Just because we didn't like the food didn't mean we weren't going to treat the wait staff well with a tip. We were overall impressed with the staff to start, but to be written off and abandoned. I hope the staff learns that sometimes people don't like the food but will still be respectful to the workers. Bust boy was super kind and helpful after the waiter just...

Service terrible! food good. When I 1st sat down the waitress who came to help was middle aged Mexican lady that could barely speak nor understand English. She was trying to find out what I wanted and the communication was just not working but she but she did manage to understand glass of water because I was able to speak a little bit of Spanish. Then another other Mexican person came to take the order their English was a little better but it was really difficult trying to order because they didn't understand kids menu and they didn't know where the kids menu was on the menu so They brought an extra side dish of bacon and then a partial kid's plate and it was very confusing. Trying to get a glass of water took took 20 minutes and trying to order their famous Orange iced tea took my daughter trying to explain it and me trying to explain it because the Mexican lady couldn't even read the menu and didn't understand anything that was on the menu RT came 20 minutes later older Mexican man from the kitchen came out and we explained it to him he spoke good English then brought iced T. I've never Seen as such a terrified person trying to take an order in my life and I'm 60. It was extraordinarily painful trying to order we had to repeat everything 3 × 3 times and of course the drinks the water never showed up until after the iced tea. it...