I've been to this location for a year, working in the area. Been here once since they revamped the store. It's the same as before.
The food is okay and above average in some cases, would be my go to spot for sandwiches at a reasonable price in Palo Alto. However, the service is lackluster to barren. There usually 2 or 3 people working there, one of which seems like a manager and the two others usually a seasonal teen or young adult. The orders can take a long time as a result and they don't have a system to handout sandwiches in a timely manner.
For instance, I like to order in advance on the phone. Whenever I come there, my order is usually ready but they make no effort to show it. I'd keep looking at their done sandwich shelf, seeing others get their orders first, while mine is on a hidden shelf. Because there's little staff, it's hard for me to ask for that shelf. The last time I tried walking to the shelf, I got yelled at and didn't eat there for a few months. I see nothing much has changed while I waited an additional 20min in the store for my cold order while there is a wave of bodies walking in, ordering, and getting theirs first.
Laslty, the place is kinda filthy. I locked eyes with one of the seasonal young adults that dropped sliced deli meats on the floor, picked it up and used it for a sandwich. The teen in the front for the orders will drop online receipts from online orders, so their orders might be missed as a result.
All in all, it's an Ike's, it's got the decent selection and ingredients, just really held back from the staff. YMMV, this is my experience from a somewhat patient person who's ordered from a multitude of...
Read moreIke’s is my favorite sandwich shop! They have a sandwich for every mood you're in hehe- This is one of my go to spots for a quick and cheap ($8 - $13) but super filling meal. Personally I’m not a big fan of sandwiches but Ike’s converts me to the biggest sandwich lover every time I go!
During peak hours (lunch/dinner time) I would definitely suggest trying calling beforehand so that your order is ready when you arrive. They do have a lot of people calling in so often times it’s hard to get a hold of them. They do have an app which I haven’t tried but I heard that during the holidays they had some special menu items available on the app. Even if you go in person to order, they’re pretty fast, ~10 minute wait for them to prepare your sandwich.
My favorite sandwiches are: Matt Cain (a deli meat sandwich), Your Sorority or Frat, and The Damon Bruce (a hefty steak sandwich). There are so many unique and fun sandwiches...
Read moreFirst time trying out this location. I've had Ike's Love Sandwhiches from San Mateo, Redwood City, Cupertino, San Francisco and now here and all of the locations have been great, 5 stars ⭐️ all around.
Today is July 4th and my daughter wanted to avoid being around any crowds so we had lunch here.
Location is nice and accessible. Parking was easy to find, maybe because it is a national holiday 🤭. They have a nice drink selection of refrigerated beverages and fountain drink. Plenty of stocked chips and desserts.
A young man was working alone, he was on it. Very attentive, it was pretty busy. The consistency of customers coming in and Uber pick ups was continuous from the time we walked in to place our order. To my surprise our order was ready within a reasonable time, nicely prepared and ready...
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