JOE & THE JUICE — Restaurant in Palo Alto

I went to this place for the 1st time since I have walked passed it several times now. Not sure if I was greeted when I walked in? Nevertheless I greeted with a morning. Not sure if I heard a response?? I ordered what I thought I wanted. I was looking to add something to that drink but I guess that's not an option. Not knowing this so I thought maybe I will get something else that has what I need. I said sorry, can I change my order?? There seemed to be a little irritability about me doing so as the rep moved from one register to another. Understandable, from my point of view but I am not the one working there. I paid for my drink and waited. I said thank you to the person who made my drink and left. The drink gets 5 stars. My 1st time having it. Due to the lack of enthusiasm I received, I won't be going back. I realize we are all going through our own issues due to the Covid-19 era, but if you work in customer service dealing with people at all and you can't handle it. Get the %^$^#^ out of that line of work and do something else. You are the face of the company when someone comes through your doors. If this is how you conduct yourself and I was the BOSS. You would be let go. Because when you lose a 1st time customer this is potential $$$ lossed. I'm not a business person, but to me it seems like a big NO NO. People be careful where you spend your money. 1st impressions have a...

This was the worst experience I've EVER.had. Not one of the four people were nice to me or apologized for THEIR mistakes. I told the woman taking my order I wanted it iced. I said it TWICE. I get my sandwhich, she takes it back because she realized it was wrong. I Get handed a HOT drink by a Caucasian guy. In the nicest way I tell him I wanted it iced.I expected him to remake it because it is the right thing to do as an employee. The girl who took my order didn't even take responsibility for her mistake. He rolls his eyes and looks super annoyed. he proceeds to take the drink and pour it in a cup of ice. As a barista myself I have never done this and I expected my drink to be remade. He was extremely rude, the coffee was nasty because it was a watered down hot drink. It didn't have OAT milk which I payed for. terrible service, rude people, extremely unpleased with my service. I drive 25 minutes to come to Joe & the juice and all my friends who have came here have had terrible rude customer service. Im extremely upset leaving this place today, I hope the management fires these people or teaches them...

Disgustingly unclean. Music way too loud. Good food and beverages. Nicely furnished. The rugs haven't been vacuumed, let alone properly cleaned, in months (in April, a Yelp review mentioned this, and the owner responded, yet the rug doesn't appear to have been vacuumed since then). The hard surface floors are covered in spills that have been there some time. If the health department comes for an inspection, who knows what else they'd find. Music is so loud customers can't have a conversation, and the staff screws up orders because they can't hear customers. The good news is that if they'd clean the place and turn the music down, it would be a differentiated, good alternative to all Joe's nearby competition. The coffee is nearly Blue Bottle good, the juices and sandwiches are nice, and except for the filth the environment is...