Peet's Coffee — Restaurant in Palo Alto

Ordered a latte and noticed the barista had an "almond" label on the milk cup he was using. I said "Oh no! Does the syrup have almonds in it or something?" he replied, "No. its just for the cups.. it doesnt really matter we wash them" Well, it does matter if you are allergic to nuts. I told him I was allergic and he rinsed out the cup (no soap) and used it again. He told me he understands food allergies because his dad has them, but it was clear from his lack of concern and cross contamination of utensils that he did not at all understand. Someone who uses almond milk may have a dairy allergy or someone with dairy milk may have a nut allergy. Using them interchangeably is absolutely not okay. I would not recommend this location for anyone with allergies or sensitivities.

On top of this, my latte turned out so bad that I ended up taking two sips and throwing it away and the store did not...

Today…went in around 2:40 p.m. Great food and drink plus stellar employees…except for a couple of them. Here’s where my complaint lies. Grumpy chick with the nose piercing and attitude needs to go find another place. Also don’t like Lori’s attitude. She’s such a snob. In any case today I experienced bad mood from the weirdo that worked with Chris today, who probably had his hands full poor guy. She can’t just mumble “yep” when I go out of my way to be nice and not just polite in expressing appreciation. Go elsewhere Ma’am if you don’t want to work there. Plenty of others will take your place and go above and beyond providing...

I really wanted to like this place. I went around 11am and ordered a cinnamon roll, a warm chai latte, and iced horchata coffee. The chai was good but nothing special, and I wasn't a fan of the horchata coffee. Despite having the cinnamon roll warmed up, it was surprisingly stale and lacking flavor. The drinks were okay but not sure they're worth the price. Unfortunately, I wouldn't recommend the food.

It is cute and modern, but don't go in with the expectation to have a nice, sit-down experience. It's a small building with no indoor seating, and no bathroom--definitely a grab & go place. I can say the service was good!...