Chick-fil-A — Restaurant in Panama City Beach

If I could rate this place -10000 I would so do it. Worst Chick-fil-A Experience — Consistently Disappointing and Unacceptable I rarely leave reviews, but this Chick-fil-A has pushed me to my limit. I ordered my meal and drove all the way home just to realize they forgot my mac & cheese , one of the main items I was looking forward to. I then had to drive all the way back, wasting my time and gas, only to be handed a pathetic excuse for a replacement: a barely-filled container of lukewarm mac & cheese that screamed PENNY PINCHING. And that’s exactly what this location has become — a penny-pinching operation, cutting corners at every turn while customers pay full price for half-quality food.

Let’s talk about the sandwich. I clearly asked for Colby Jack cheese, THEY GAVE ME Pepper Jack instead. That’s not a small mistake. That’s careless. If someone had a serious allergy, that kind of negligence could be deadly. It’s baffling that anyone with functioning attention to detail could confuse the two. And on top of that, a third of the bun was completely burnt, and the chicken itself tasted like it had been dragged across the floor.

This isn’t a one-time issue either !!!!!! this location on Beach Road has a track record of inconsistency and failure. It’s like messing up orders is part of their job description. Every visit brings the same nonsense: wrong items, poor food quality, and staff who act like customer satisfaction is optional.

Compared to other locations — like the Chick-fil-A in Destin or Panama City — this one is truly embarrassing. Trash outside, sloppy presentation, cold food, and smaller portions every single time. There is no pride in the service or food here. I don’t know if it’s the operator or management, but someone is cutting every possible corner to save a dime at the customer’s expense.

Do better. Or step aside and let someone who cares about...

I do not like the streamlined order process. I asked for a menu. The guy flipped his little tablet up that I could not read from 4 ft away. I did not know what exactly I wanted or prices. I ended up placing an order (just made up something) he punched his buttons and getting food that I did not want. For an outrageous price. Plus when I drove by the actual board menu in the Drive-Thru I noticed several things I would have rather had. A fruit cup, milk shake, 4 kinda of lg dinner salads. I was told I could get a receipt at the window where I picked my food up but when I picked my food up the little girl just kind of shrugged her shoulders and said I don't have a receipt. And then she mumbled to another associates and they didn't have a receipt. I do not do business or pay for services or food without a receipt. Of course, all of this was done with a smile I think behind their mask. BTW while I was looking at the board menu an associate was headed my way to ask me to move on. I will not be back for a very long time. This is a shame. I am local and we used to eat there at least 1 or 2 X a week. (Because my children like it) but that will charge now. Pretty much the same scenario had happened to me 2...

Food is always absolutely wonderful. Restaurant is always nearly spotless. Service, while good, can at times fall a little bit short of what one ordinarily can expect from Chick-fil-A. I promise I do mean this very very constructively, but there are occasionally some foreign nationals on staff who serve as front-line team members that could benefit from just a little bit more interpersonal training so as to more genuinely embrace the Chick-fil-A spirit of serving with an attitude of gratitude that truly comes from the heart. I travel for business daily and enjoy Chick-fil-A at least 3 times each week (or more) and have come to know staff by name in various Chick-fil-A restaurants across northwest Florida from Pensacola to Marianna. These team members are very few in number, but they do take just a little bit away from the team as a whole when evaluating this team from the standpoint of what I observe at other Chick-fil-A locations. I write this review quite possibly more for the benefit of team management and the owner / operator than anything or anyone else. Again, please know I write this slightly critical review with a heartfelt desire to help by offering meaningful feedback. Cheers...