Sequence Fitness — Local services in Panama City Beach

If negative stars were an option they would get a -5 star rating from me for being the best at one thing... being the worst gym ever in relations to billing. I read the reviews. I knew people had bad experiences. I saw “under new management” and thought that it wouldn’t happen to me. I started and got a personal trainer package which ended up being over I believe $280 a month. My trainer was good and was nice and professional (she left after I did because she probably realized how shady of a company they are). I had no problems until I asked about cancelling my membership. I was told to let it run out and that all I needed to do was submit an email and change of address form on their website. I did so and Naïvely thought that was that. Went about my days, and noticed I continue to be charged for about three extra months after my membership should’ve been canceled. I called my bank and canceled my card that they had on file, they started sending me letters about collections and owing money. I reached out to my trainer she said she would get everything taken care of. I reached out to some off-location person (Ms. Moore who I was told didn’t even work at the same gym??), whom I was told to contact for the cancelation request follow up. She never responded to any of my attempts to contact her (via phone or email) and finally my trainer was the one who told me I didn’t apparently didn’t submit the right form so she didn’t process the request. But she also didn’t think it was import to notify me that they needed additionally documentation. Had she let me know I could have went to the USPS to get what they needed, even though I provided what I was told would work - the online confirmation of the process for my Address change. Not something you can easily fake...? Their policy is if you move over 50 miles away you can cancel your membership. I had just lost my job due to downsizing and decided to move back to my home city. I even talked to whoever their manager was at that time. I was assured everything would be taken care of. Over. And. Over. Again. The collection letters and emails finally stopped coming in so I assumed they got their stuff together and cleared my account. So a year goes by and now within seven days of each other I have gotten collection notice letters saying I owe them over $1800 and that they will put it on my credit report into a collection account. So at this point I’ve had it with this company. I have submitted a complaint to the Better Business Bureau and personally I believe everyone else should as well I has had such a negative experience. What they are doing is fraudulent and wrong. Don’t be like me, don’t think that it won’t happen to you because this company is only about one thing.... making money. No matter what. So find a new gym. Walk along the beach. Pay someone to chase you in a car. Just don’t sign up for this gym... unless you dont mind having your credit score tanked and money stolen for a service you won’t...

I really like this gym. It's HUGE, there's plenty of equipment where you rarely have to wait on anything, where the 'beautiful people' go to workout.

It appears this gym has been in business about ten years. I'm sure back when it started there was a great deal of excitement with all the new treadmills, machines, ellipticals, workout room/classes, cycling classes, everything they have. But over time, that (as tends to happen) level of detail gradually fades.

There's maybe 7-8 people who work there. I guess this isn't enough to get what they need to do done on any given day, so perhaps half the time you walk in, no one is at the front desk.

In ten years, any gym will face the reality that their machines and equipment will frequently need repairs or even replacing. That's where this gym stands now. Many of the machines have vinyl that's cut or torn and need to be recovered. There are currently two treadmills which are out of order and have sat broken for weeks, thankfully there are plenty of other ones. The ellipticals appear to be even older and should be replaced. Replacing machines is expensive, no question, but having old equipment is not the impression you want to see in a nice gym.

The place they completely fall short on is in cleanliness. Thankfully the bathrooms are cleaned quite well, daily. But the treadmills in particular haven't been dusted or cleaned up in a LONG time. The picture I attached here shows the bottom/front of one of those, complete with a thick coat of dust AND people's HAIR. This is the one in the back next to the door and next to the window where the blinds have been removed to fix a leak in the window (which hasn't been fixed in literally years and the blinds still aren't there). Go check and see. I guess the lessons of COVID are no longer in play.

I'm sure most of this could easily be resolved, if there was someone there who can hire a cleaning company on an...

I really wanted to like this place since it is 1 of very few gyms on the beach. First, their "1st 30 Days Free" is misleading... and honestly, it's dishonest. You actually have to sign up, pay an enrollment fee, then you aren't charged for another month. I'm fine with giving my credit card, but if I cancel in the 1st 30 days, let me go... run it for people with local addresses only because tourists will take advantage of it.

I tried to cancel within the first 30 days but I still had to pay the $99 cancellation fee (I get it, I was the dummy that agreed to it).

Unfortunately, there's no response or confirmation when you fill out the cancellation form online, so you're sort of left in the dark.

They also did not save my payment information when I signed up, so instead of cancelling my membership, they continued my membership for 3 more months, letting those monthy fees stack up without letting me know i have to pay the accrued balance before my membership could be cancelled (even though I cancelled before ANY of those additional months were added).

They apparently called me, but never left a voicemail (they confirmed no voicemail was ever left). I don't answer the phone if it's not a number I have saved due to so much SPAM calls these days.

All in all, the communication with this business is really poor and disorganized. They're equipment is old and outdated. And they're not very honest in their practices... it's more a sucker deal than it is customer centric.

I tried to reach out to the gym personally. I've left a message with no return call or the phone doesn't get picked up.

When you're transparent and honest, without trying to scammy offers, your customers will trust you and...